Join us in a thought-provoking and eye-opening episode, as we share the raw journey of self-improvement and the ups and downs that come with committing to a hardcore fitness regimen. From the meaty details of a carnivore diet to the psychological warfare against our own inner 'salesman', we've got anecdotes that will both amuse you and inspire you to conquer your personal Everest.
Navigating the unpredictable waters of client relationships, this episode isn't just about muscle and mindset; it's also about the finesse required when business gets personal. We recount tales from the trenches of entrepreneurship — tackling thorny issues like payment disputes, the delicate art of maintaining professionalism with friends-turned-clients, and the emotional intelligence needed to keep cool when the heat is on. Whether it's contracts that shield us from stormy weather or the strategies that have shaped our business acumen, you're in for a masterclass in integrity and growth.
We wrap things up by pondering the weight of difficult decisions — letting go of negative energy to focus on the positive, the process of filtering out bad clients, and the sheer importance of setting boundaries that protect both sanity and success. Through laughter and learning, this episode is a reminder that business, like life, is a mix of art and science with a dash of unexpected humour. So get ready to learn, laugh, and maybe even scribble down some life-altering notes.
Join us in a thought-provoking and eye-opening episode, as we share the raw journey of self-improvement and the ups and downs that come with committing to a hardcore fitness regimen. From the meaty details of a carnivore diet to the psychological warfare against our own inner 'salesman', we've got anecdotes that will both amuse you and inspire you to conquer your personal Everest.
Navigating the unpredictable waters of client relationships, this episode isn't just about muscle and mindset; it's also about the finesse required when business gets personal. We recount tales from the trenches of entrepreneurship — tackling thorny issues like payment disputes, the delicate art of maintaining professionalism with friends-turned-clients, and the emotional intelligence needed to keep cool when the heat is on. Whether it's contracts that shield us from stormy weather or the strategies that have shaped our business acumen, you're in for a masterclass in integrity and growth.
We wrap things up by pondering the weight of difficult decisions — letting go of negative energy to focus on the positive, the process of filtering out bad clients, and the sheer importance of setting boundaries that protect both sanity and success. Through laughter and learning, this episode is a reminder that business, like life, is a mix of art and science with a dash of unexpected humour. So get ready to learn, laugh, and maybe even scribble down some life-altering notes.
Why do you think we end up with bad clients? No matter what business you're in, you're always going to have someone that doesn't like what you do or how you've done it, or has their own shit going on and going to project that onto you, and I think it's really important that you have the skill set as a business owner to be able to navigate and handle stuff like that too.
Robby:If you are in business, you're going to get punched in the face At some point.
George:It's going to happen they get punched in the face at some point it's gonna happen. Just because someone doesn't like your product or your service doesn't devalue that product or service. You need to be really good at touring line. Yeah, and not many people know. No, that's the problem every year. That's the problem with it. You're going to clash with people, but the biggest advice I can give to anyone with regards to their clients is make sure that. Welcome back, bitches. Happy to have you here, happy to have you here, and I am excited. It's starting off like that. You inspired me. I am. It is starting off like that. Get used to it. If you're offended, hang up now. I would never use those words. I'm joined by a gentleman. Off like that. Get used to it. If you're offended, hang up now.
Robby:I would never use those words.
George:I'm joined by a gentleman and a scholar. Sometimes he's only one, sometimes he's only the other, other times he's neither.
Robby:And sometimes both. We said both already. Oh, did we? Okay, wasn't listening. Clearly not both today.
George:Clearly, not Clearly um. Welcome back to million dollar days. I hope you are having a million dollar day sick howdy doody, howdy doody, welcome and pumped to have you here, pumped to be here more.
Robby:So I'm pumped to be with top, george top george, I'm going to change it as well.
George:no, change it. No, no, I was thinking about yeah, top george, that's fine. Yeah, I was thinking about doing something for Builder Elite and having Top B making Top B t-shirts. Top Builder yeah, top B, top B, what do you reckon? I thought about it the other night. Are you going for it?
Robby:Yeah, it's a little bit quirky. There's something missing though.
George:Yeah, yeah, like bitches, bitches, top bitches. Iggy, get your mind out of the car.
Robby:Yeah, come on, iggy, expect more from you, top B, not from Robbie, but more from you. So you know how? The? What's the guy who does the EFT, ebt, eft, what's the? Do you know what I'm talking about? Gary Does the axe kicks all the time. Is it Hay Cunnies? Oh, yeah, yeah, yeah, yeah, yeah, I don't know his name, but yeah, yeah, he does Topsy, he's like Topsy, yeah, topsy, yeah. So that's cool, yeah, really cool. Yeah, it could be similar to that, could be a similar thing. Anyway, what's news? There is no news. None, we're here to share some news.
George:Well, actually some news is you I have? I watched your first vlog this morning. I watched it. I was pumped 47 times. What was the decision behind doing that? And context everyone. Tell everyone what. 75.
Robby:Hard is Okay, so 75.
George:Hard. Most people know it, but, and especially if you listen to this podcast and you're in that space, I think you know what 75 Hard is.
Robby:But please tell us, just so we can hear it 75 Hard was created by Andy Frisella, who's a businessman and podcaster in the US, and what it is? It's 75 day. It's a 75 day challenge. So for 75 days, you need to do the following five things you need to pick a diet and stick to it. You need to train twice a day 45 minutes. Each One of them has to be outdoors at least. You need to drink four liters of water a day. You need to take a photo of yourself every day and you need to read 10 pages of a book every day. That's it.
George:I think for you there'll definitely be a change after the 75 days, yeah, but I reckon for a lot of other other people it would be quite a significant change, because there's people out there that are doing none of those items, absolutely none of them. So I think having that space where you can go out and do the 75 hard, I think would have significant changes in your life, mentally and physically, and you come out the other end of it just going, wow, all those things that I was upset about, all those things that were consuming my life, are no longer there.
Robby:Dude, I didn't. I had no intention of doing this at all. I tried it months ago and I kicked it off and I was like this is day one. And then day two I ruined it. Yeah, I was like, oh, this is day one again. And I was like I just can't do this now. I just have way too much happening. And then I just have way too much happening.
Robby:And then I messaged um someone we both know recently and just to check in and hey, how, you doing man blah blah. He's like, yeah, I'm gonna kick off 75 hard. And I was like when he's like monday, was it mike? No, it was adam. Ah, cool, yeah. And I was like this monday, he's like yeah, I was like cool, I'll do it with you. He's like, yeah, I was like cool, I'll do it with you. He's like really, I was like yeah. And then I thought, okay, let's do it with the um, I'll do the carnivore diet, because I've always wanted to do that and I've tried it previously and got about a week in and couldn't continue and I thought let me do this properly now. Like let me go by different steaks, different meats, different like, uh, factor in eggs, cheese, like do it properly? Yeah, without a doubt. And I was like, cool, so I'll do carnival diet, and I had no intention of documenting it, I was just gonna do it. I was like cool, I'll do it.
Robby:And then my, my cousin's down in melbourne now from he's, he was traveling the country in a caravan and he's in melbourne for three weeks and I was with him on sunday and they've got a youtube channel. You can shout out 360 explorers, give them a follow, um, and he was like you should record this. And I was like what do you mean? He's like you should do a vlog and I'm like he's like it'd be really interesting to watch, like I'd love to know how the carnival thing goes. Yeah, and I just looked at him and I'm like, all right done. And then Sunday decided to do a vlog. Cool Tuesday. First episode was out. Egg is up.
George:No fucking around, no fucking around, and so that means no more donuts first thing in the morning. Is that right? No more donuts first thing in the morning?
Robby:dude, I look forward to seeing you not be a fat fuck anymore. Thanks, you're welcome. I was starting to feel it I'm going to do something about this, but I'm actually I've gone all out, dude. I went and bought. I could drop like $700 on meats. Yeah, how long is that going to last you? For A couple of weeks? Nah, surely more. Yeah, yeah, I think probably a month. Oh, that's all right. A bit of meat there, man, like there's a whole loin of. I saw it was massive. There's heaps of meat there house. Where'd you get it from? A bunch of south? No, the the loins are actually getting from costco, man, yeah, cool, yeah, pretty good. Yeah, I've bought them from there before. Um, I went and got my blood work taken nice.
George:Where'd you get that done? Oh, was that at the doctor? Yeah, yeah cool.
Robby:We'll talk about that when I got my blood work done, when, and, uh, last night when I got a full body scan yeah, where'd you do that? Uh, recharge lab cool, and what's that do. So I'll share it on the next vlog episode. This, the vlog episode probably coming up for this um, it's like scans your body top to bottom and measures everything through a camera. So you stand on this thing. It's weighing you and it's like scans your body top to bottom and measures everything through a camera. So you stand on this thing. It's weighing you and it's scanning you with a camera and it spins you around and it determines everything your circumferences, like your chest circumference, waist, hips, legs, quads, calves, bi's just measures everything in your body, from your BMI, how much calories you're burning, how much you need to be doing, how much weight you've lost, or body fat percentages.
Robby:If you want to like, you can say okay, cool, it gives you all the data. Then you can be like okay, cool, I'm at 20% body fat. I want to drop down to 14. What do I need to do? And then it'll be like you need to lose a total amount of this weight. You need to exercise this much. You need to eat, consume this much, and this is a full scan of everything. So information is key. Yeah, I've, I haven't done this lightheartedly, I've done it properly, like I've gone and did everything, scan everything, prep my food, and I'm ready, man, I'm ready what else I like about that is as well is accountability.
George:Like doing the vlog, you've come out and you've said, hey, we're day one, we're day zero of doing this. Now you and you've put it online. It's not like I'll release it in six weeks just to make sure I'm going to keep doing this. It's like no, no, no, fuck it, we're day zero.
Robby:Yeah, this is day zero and the day zero runs already out.
George:Yeah so that is really cool in itself because you can, because putting it out there is you're keeping yourself accountable for that. You know, at the start of the year I put my goals up and I've pinned it to the top. Because? To the top of my socials? Because, a I want to see it all the time, but B people can go there. Okay, cool. What have you done? Have you done these things yet? And that's what I'm working towards and doing and all that sort of stuff. And here's the thing you might fuck up along the way. You might have a donut in the morning one morning Probably less likely to because you've committed to this, but let's just say you do fuck up.
Robby:Start again. Yeah, that's the whole challenge. You fuck it up.
George:You've got day zero again.
Robby:But document that? That would be great, yeah, but you know what I was doing yesterday at 10.30 at night, when everyone was in bed Exercising, exercising. I was going for a walk because I had to get my second workout in. Yeah, and I was walking along Beach Road, yeah, and just sitting there like this is where I want to last come to huh, and I still haven't read my 10 pages. Today, yesterday, oh, from yesterday, no, no, or lost at 10 30 at night, I still hadn't read my 10 pages. So I'm, I'm walking, and I know I've got to get home and read, yeah, so there's no, you know what I mean? Yeah, but then you stop wasting time, yeah, because you're like, hey, I've got, I have to get this done.
George:Yeah, generally you can time block and actually go. You know what, from six, from five to six. I'm reading my 10 pages yes, and that's.
Robby:That's probably been one of the biggest lessons, because I always even till like yes, I'm only three days in, but I've already learned that. I'm like normally I read at night same and it is the easiest thing to put off when you have a long day or you have something else on or you're distracted, and then it becomes late and you're like I should sleep and you put it off. And now, with this challenge, I and you put it off. And now, with this challenge, I can't put it off. And I'm like, okay, the fact that I can't put it off, I started to understand I should count off already in the middle of the day, like I should read after lunch and just make that part of my 10 pages every day after lunch. And it's not that hard. It's not that hard, dude, I timed myself Max. Yeah, that's if you're reading like a page with a lot of words.
George:Hey Siri, how many minutes in a day? 86,400. 14. 1,440. Oh sorry, I was thinking six, all right, and 15 of those you have to take out to read Dude.
Robby:It's not that hard, not that hard at all At all. But then it's just about structuring. Yeah, like now. I've not missed a workout in the morning. Normally, if I wake up, I I even yes, I think it was yesterday or this morning I'd woken up and I was like tired man, like you know, when you think you're already about to convince yourself to just like sleep in a bit like it's it's 5 am, let me sleep in a bit like. And then I'm like no, if I don't get this workout in now, when, when am I going to get it in? I've got to get two in. What are you doing for your workouts? I go to the gym in the mornings, so I've got a seven-day training plan, and then in the afternoons or it's actually been in the evenings just going for a walk or a run. Good yeah.
George:Very nice. Yeah Well, I mean there's lessons to be learned. It doesn't have to be that you are doing 75 hard, but it can be something else in your life and say it's to win X amount of work to achieve a certain level of turnover, to achieve a level of body that you want, you've got to then reverse engineer, and that's what this helps do is you're putting those, it's got those systems in place for you to help you achieve the end result. But what do you guys need to do in your life to achieve a certain goal that you're trying to work towards? And now, if it is weight loss, if it is revenue, if it is family, whatever it is for you, what things do you need to chunk down to achieve that goal in that timeframe too?
George:Because it's not, it's 75 hard. You've got to do this in 75 days, it's not 90. It days, it's not 90, it's not okay. I'll give you 90 days. Work out every second day. It's no, no, it's a big change, it's a commitment, it's you need to do it. And what I love about this is the fact that you're documenting it, because it's just that extra level of of accountability to yourself.
Robby:That's what I said. Yeah, that's what I said on the video. I was like I can't, like I'm I'm publicly come out and say that I'm gonna do this, yeah, I, I can't turn around and say, yeah, I don't want to do it anymore. Do you know what I mean? I need to. If I do that, I need to come out and say why I'm not doing it. Yeah, and I feel like it cuts out the bullshit filter. Oh, without a doubt, do you know what I mean? Like now, I can't not do it unless something actually happens to me not gonna work, but unless something happens, why would I not? There's no reason for me not to get up and work it out.
Robby:Find a way, yeah, yeah, and I, I can see the benefit in the sense of having to have to do it. Yeah, do you know what I mean? It's because it, because then it's the mental push, because there's days where you don't want to do it, dude, and you will convince yourself, without a doubt, that. And the structure, because now I've got to structure my day better. There's no more. I'll work it out tomorrow. No, no, I can't. I need to get two of these workouts in and they have to be separated and one has to be outdoors. I need to pay attention. Is it raining tomorrow? It's not raining in the morning. I'll go do it in the morning and then I'll train in the afternoon.
George:And how good is it when it is raining and you're like fuck.
Robby:I've got to go for a walk in the rain, yeah, and you've got to go for a walk and putting yourself through that mentally is I'm excited for it. Apparently, it gets bad, Like people are going to go, like it gets tough, yeah.
George:I mean even the simple thing, which is probably the easiest out of all. The easiest, I think, would be reading the 10 pages a day. Oh, dude, you know what's the hardest.
Robby:The water, the water. Yeah, I was about to say. Do you know how hard four litres of water is?
George:Yeah, water is. That's a lot. I've already had two and a half liters of water today. Yeah, pissing like a racehorse, like 700 times at least. Well, I have heard as well that that does get better too. You start to regulate a little bit more, but still you have to expel that water. So yeah, interesting.
Robby:That is interesting. You know what I've heard. I don't know if that's true. I don't know if it's true either, but you't know if it's true either. But you know what I found? That I drink a lot in the morning. So I've got this thing now where I'll wake up and I'll scull about 700 mils of water and then I go to the gym and I've got a litre bottle. So by the time I've left the gym at 6 am, I've already downed 1.7 litres.
George:Yeah, done Like I will not walk back in with the bottle full. I, even if I haven't finished it while training, I will continue to walk home and say, are you there at 10, 30 at night?
Robby:sculling a liter of water. I did that yesterday, had to, because then I'm not drinking in the middle?
George:yeah, because you almost need to set an alarm. I'm so satiated. A couple of hours just yeah, 500, real, 500, real 500, real, like I've had so much water.
Robby:I'm like my body knows it doesn't need anymore, yeah, and I just don't want to drink anymore, especially the fact that it's cold as well, yeah. Then you find yourself like it's at night and you've got a leader to go and you're like, oh shit, in that I have to set up a thing where I've got all my drink bottles out and I fill them up in the morning and I can't go to bed until they're all empty. How's someone? Am I going to track four litres of water? How are you going to track four litres of water? Yeah, do you know what I mean? So I've had to set up systems for everything. I had to take out time. Research, the carnival diet, take out time. I haven't put a training plan together since I was like 19. I had to go and research exercises. What training plan? How can I train for seven days continuously? I need no rest days.
George:Yeah, so good. Yeah Well, I met up I had a training session this morning actually, with my PT and we were just having a chat and he's like cool, you're back into it again. Not that I've ever stopped, I haven't really stopped. I haven't gone for about just under a week because I had something on which was planned anyway. He was saying cool, like, where's the next goal? Like, we've hit some good targets, did some personal best today as well on some weights that I was lifting, which was cool.
George:I'm definitely finding my strength is so much more than what it used to be, which is awesome, but still not at that at my ideal body shape that I'm trying to achieve. So he goes what's your goal? I said this he goes cool, there's one way to do that. You don't, you know it, don't? You said yeah, absolutely, just got to do more, got to train a bit more and also eat better. So now we're putting together a plan, as you said, to go okay, well, if we're trying to get this result in this time, what does that look like? How do we need to do that? That's like yeah, cool this. So now I'm in that, in that phase as well, too, and it's so. You're so totally right. We spoke about sales the other day and you are your greatest salesman. Like there's no greater salesman than yourself. When you're in bed and it's nice and warm at 5 am, yeah, you know no greater salesman. Your mind is like no, you deserve it. You work hard. You've gone 10 days in a row.
Robby:People don't even do one, and it's that battle. Go back to sleep, that's the battle. Go back to sleep. That's the battle, man, that fight there, the mental fight, you know, in that one where you need to convince yourself otherwise, and it's like you can't cheat Even 75 hard, you can't cheat it. It doesn't like 10 pages, not an audio book. Yeah, you need to read 10 pages of a physical book. Yeah, so you can't go for a walk and read this to an audio book and say I've just two birds, one stone. Yeah, like no, no, do it properly. And um, yeah, I look forward to say look forward to it now, but I look forward to the mental battles nice, that's good.
George:A lot of people, don't a lot of people, uh, have anxiety over that yeah, I know I'll be better on the other side.
Robby:Yeah, 100 you will.
George:That's good. Well, I mean, we haven't even spoken about our topic for the day. Yeah, and you guys in for a treat, getting a couple of extra knowledge bombs. We should have some sound effects. Does that thing do sound effects? It does, it does. So we could just go, you know knowledge bomb and then just go Robbie's pressing buttons for context.
Robby:And did I do anything? I don't know. I didn't hear anything. I didn't hear anything either. No, you get some sound. Oh, the volume's down. Put the volume up. It definitely does it. Yeah, I'm 100%. I've played around with it, um we'll let you so, are we?
George:last week I had a. It's great. This podcast is great because our lives is effectively becomes the podcast All our experiences, all our knowledge, everything that's happened to us over the last, for me, nearly 40 years. It's now being regurgitated into this mic. And last week I had something which would affect every business owner, every single business owner, and that's a bad client. Yep, timing, how's that A bad client? I hope everyone heard that. I heard that in my headphones. I didn't hear anything, did you? I heard a diddling.
Robby:Oh, what Did you?
George:hear that? No Viewers. I don't know if you are listening to this, but I'm hearing sound effects in my headphones. Why can't I hear it? Anyway, I think we'll test this in the off topic, It'll come through.
Robby:It'll come through for the viewers anyway.
George:There you go so yeah, I had an experience and it's not always so happy and this isn't really that bad of a client. It was just a conversation that he didn't like, but also I didn't like, and I wanted to talk a bit today about how to handle bad clients, because every single person is always going to get one. No matter what business you're in, you're always going to have someone that doesn't like what you do or how you've done it, or has their own shit going on and going to project that onto you, going on and going to project that onto you, and I think it's really important that you have the skill set as a business owner to be able to navigate and handle stuff like that too.
Robby:Can you share a little bit of context about this?
George:Yeah, sure. So it was part of the program my coaching program that I've got, and one of the clients didn't feel that they were getting the value in which they thought or anticipated and wanted to exit the program. Now they had paid upfront as well. So I'd offered a decent discount to come upfront, to pay upfront, and that's the option that they took. And then they've responded back saying, hey, we want a refund and I'm like, okay, so there's a process here and you need to understand that, although you have paid, this is a for me, the way I see it is anything you're doing. This is an investment now into your business and into your company and life, and we incur, as a company, as a business, expenses. Now I have a contract with them. It wasn't just a handshake agreement. Hey, come join my program. It's this much, shake my hand, let's go. It's this much, shake my hand, let's go. No, that's right. That's right.
George:There are terms and conditions. There is a contract between me and between you, and the reason that is is it because it needs to stipulate okay, you're buying this, these are the conditions in which you are buying it. So for anyone that did want to leave or does want to leave. There's a cancellation fee associated with that, and he was upset about the cancellation fee. And I'm like look, I try and teach you all of these things in the program. When it comes to contracts with your clients, you know being a builder as well Understand and put things into the contract that are going to protect you and also your business, and that's exactly what I've done. I'm practicing what I preach. Even now that you want to leave this program, I'm giving you a lesson. You know what I mean? You should be learning something from this. Should be charging you for this yeah, that's exactly right exactly right.
George:So I'm trying to teach you there as well and I go this exists because you've committed to me. I don't just keep the money in the bank and go oh, I better keep this here, just in case someone wants to leave or doesn't like the program. I then use that money to get new venues, to get better equipment, to hire people, to grow the business, to bring on more content like a thousand and one things. The money gets spent on the basis that you've committed for 12 months. Now, whether you do a full upfront payment or you do a cashflow, it's still the same thing. So I've got a cancellation policy there to protect us and cover it doesn't even cover the expenses, in all honesty, because what I spend in the company to grow it at the moment, because I'm in a growth phase in the business, so I'm actually spending more than I'm making, but that is because I want to invest in the organization so it grows and becomes one day even bigger than what it is Now.
George:He disagrees with what I'm doing and I've said listen, at the end of the day, it's there in black and white, like it's in black and white. You've signed it, you've agreed to it, the conditions are there Like what more do you want me to do? And then he starts questioning my integrity, going no, no, you're this, you're this, you're this. I said hang on, mate, all due respect, I don't appreciate you saying that it's not in line with what I'm about and my core values. However, it's there again, black and white.
George:I'm fair and I'm reasonable. And this is where it's at, unfortunately for you. Now for me. I want him to continue in the program too. It's not like I want to kick him out. There's no bad blood there. I don't feel any way whatsoever. There's other reasons that this person may want to leave outside of what I am at, I'm about, but you need to be able to handle objections like that and one of the most important things that you should also realize and this is the thing I'm going to give you the secret to handling a bad client and coming to terms with a bad client it is completely your fault.
Robby:Like your fault, my fault.
George:So taking full responsibility If you've got a bad client for whatever reason in your business right now and I even look at this as a builder too I've had the worst of the worst clients. I've had clients that make you want to set your company on fire and then I've had clients that make you want to build forever. The two extremes are there, but every single time, whatever that client was to me was completely my fault, and I've made some drastic changes in my construction company to ensure that all my future clients are amazing people and the way I do that is A through my contract, but B through communication. So the contract clearly stipulates their obligations to me and I sit down with them and we say listen, this, this, this and this. I go through every dot point with them together and say do you understand your obligations? To thing? That could be me terminating the contract, it could be delays to the project, whatever it is. But if that does happen in the future, they understand. Now, if I just sign a contract without going through it with them, without putting those rules in place, and then something happens, then they'll get offside. I'll get offside. That's completely my fault because I never took control of that situation earlier. So I look at it again. He was coming back to me and saying I want to leave for this, this, this and this reasons, and I looked at it and I go okay, everything's my fault. If everything's my fault, then it's in my power to control that. So I looked at his objections and I said okay, I think that's a valid, I think you're valid there. I understand that and I appreciate that. I'll take that on board, that and that. Then it was a couple of things I said no, that's not right, that's your interpretation the ones that he actually brought up with me.
George:I implemented those changes immediately into the business for the good of every other member in there and future members. I'm like okay, I appreciate that feedback. Thank you, I'm going to use that and I'm going to improve it. I'll go, I'll also offer you these improvements too. I've then spoken to other external parties mentors and said, hey, this is what I do with the business. This is how I'm currently giving information out. What would you change? And one of them said do this. And I go yep, that's great. And even though that to me was like I'm giving too much away, he goes no, no, if you give everything away. You're going to create raving fans. You're going to create people that go, wow, this is amazing, this is exactly what I need. I'm going to then go tell everyone else how good it is, whereas if I've got a scarcity mentality saying no, no, I'll only give you the information as you need it and drip feed it to you. That's detrimental.
George:So I implemented that into the business as well, and something that I teach at other events is value. Just because someone doesn't like your product or your service doesn't devalue that product or service. So I understand that I don't need to go out and go holy shit, I better drop my price now so more people buy it, or so I'm in line with what I have to do. I said no, increase the value of that. But also I know to myself that I've seen the results with other people in the program and what they've done in their businesses and how much it's helped them. But I go.
George:Well, there's the proof too, and that's something.
George:Just one more thing that another mentor said to me you're always going to get someone that doesn't like the $1 coffee at 7-Eleven it's one fucking dollar but you're always going to get people that complain.
George:That's another thing to really understand. You're not going to be able to please everyone. You're going to clash with people, but the biggest advice I can give to anyone with regards to their clients is make sure that you remove the expectation versus reality conversation, Because if you can have that at the very beginning of any job or any relationship, you're going to win. And when I say win, it's not you're going to get one over them, you're just going to have a better quality person to work with. And that's what I've found in my construction business and for me, I think construction's really difficult from the perspective of you're dealing with a lot of emotions from, say, an owner, because it's often their life savings. They're investing in you to build their home or their project, whatever it might be. You've got a relation. You've got the relationships with subcontractors, suppliers, your own employees, so it's a really intense scenario. Now, if you can have those conversations early on and qualify people, make sure they understand how to go about doing business with you, it will resolve a lot of your problems.
Robby:Step one expectations.
George:Expectations. I'd say step one is take full responsibility the moment it happens completely your fault. Because if you can understand the roots of why they've come to you with a problem or why they've changed, you can make that change, either for the good of that relationship or future ones. So that's definitely the first step Take that full responsibility. And they might just be a fucking asshole yeah, and that happens. That happens. You get people like that. You get people that just don't like you or don't like what you're doing, or think you're out for them, because everyone's a dodgy builder in my industry. So they think they have that perception of you even before they get started. But again, if they've got that perception of you, you didn't qualify them at the very beginning as a person that you want to do business with, because if you had put those steps in place, they never would have signed a contract.
Robby:So why do you think we end up with bad clients?
George:Because people great, great quote, quote the customer is always right. Customer's always right. Do you know? That's half the saying. We'll see a lot. The customer is always right in matters of taste. It's like somewhere along the way that second half of the the quote got cut off to serve to justify shitty customer experiences. Is that what it is? A customer is always right in matters, in matters of taste. Yeah, so if I'm building someone's house and they come in and say, hey, I want hot pink floors and lime green ceilings, they're right. Absolutely you do. Yeah, I can do that. How would you like me to do that for you on this screen? Yeah, which green, which shade? They are always right in matters of taste.
George:Now, if they're coming in and telling you how to run your business, fuck off, who are you? Are you a builder or have you just watched the block a couple of times? Do you know what I mean? Or whatever your industry is, any industry? Marketing? Well, I absolutely agree, dude, they are always right in matters of taste. If I came to you and said and said, hey, I want you to advertise me eating peanut butter, all right, you're like? Why just? I just want people to see me eating peanut butter. No financial gain reason, nothing. I just want to spend ads on me eating peanut butter.
Robby:We get that not so much these days, but when we first started, we used to get that a bit, in the sense of our qualification process wasn't refined. Yeah, and we'd get people who would come in, and part of our process is especially for new people. If it's a new campaign, you always approve the ad. Do you know what I mean? So first time we ever did, for example, a builder summit, you saw the ads before they went live. Uh, and people would like rewrite the copy. Yeah, and I'd be like, what are you doing? Yeah, what are you doing.
Robby:And they'd be like, oh, I want it to be written this way. That's not going to convert. Like, okay, we can include the information you want to include, but we need to write it like this because we know that converts. No, I want to write it like this. Well, why don't you run the ads? Yeah, do you know what I mean? Like, if you know what, if you know this better than we do, why are we here? And, yeah, we're pretty fortunate to not see that as much some people need that as well.
George:Some people need to go. Okay, I see that you are under control, I see that you've got this under control. I don't need to get involved, and that's. I've found that too. I've had clients test the water. Where they go. Oh, testing, I don't have no issue with testing. Yeah, yeah, but in the sense, yeah, absolutely me either. But I'll just put them back in their place as well. I say hang on, I go. When we spoke, yes, all right, I said hang on. When we first spoke about this these, this is how we go about it. And okay, yeah, cool, I understand. Now, no, it's fine. Yeah, all right, but they'll test it.
George:I'll try to get away with something perhaps, and you need to be disciplined enough to then come back to the rule book and say listen, thanks, but as per our agreement, this is what we said. This is what we said. This is the best way we do this, because we're actually looking out for your interests. If you let, if you trust us and trust the process, you're going to get the end result. Trust us, we're really good at what we do. Otherwise, why employ us? I'm not here to hold your hand to build your home. I'm here to build your home, let me do it. So, yeah, that's one avenue.
George:The other thing is you're also going to get people who you just cannot comprehend, who make no sense. But also, no matter what you do or say, you're never going to make them happy and they are going to be a really bad client and detrimental to your business. There's going to be those people you come across too. So why? Why? Again, that could be their own shit. There could be their own things going on in their life or how they are as a person, or how they think they need to be in order for this job to go ahead. They could be upset at additional costs, at hidden fees let's call it, even though they may not be hidden per se, but they may think they're getting an unfair hand dealt to them or they're just plain and simple assholes.
George:Now, when it comes to someone like that and I've had a few I've probably had one extreme client like that, one client in my building business that is. That was like that, and what you need to do is cut them out as soon as possible. You need to get rid of them out of your life. Now, that can often mean it's going to cost you money, but the excuse me, but the alternative is it'll cost you mental health and money and time, because a person like that in your life is going to severely bring you down and your business down and potentially all your other clients and all your other business down, because they're going to suck up so much of your time, so much of your resources, so much of your mental capacity that it's going to be detrimental to the rest of your business.
Robby:Yeah, you should never get anxiety from someone calling your phone, without a doubt, and what?
George:And I've had that, me too. I've had that. I got to a point once where I almost got a second phone because they were calling me so often and I was like fuck, like honestly. I looked at my phone. I'm like what's this fucking person want again? And it was at like 9 o'clock at night when they shouldn't even be calling me. And that's one of my things now I go do not call me after 5 unless it's an emergency, and even when it's the emergency.
George:So, yeah, you should never accept or tolerate someone talking to you disrespectfully as well, because I've had that happen too. I've had that happen as well. And I think part of the journey is you probably need someone. You need to live through that experience, because it's easy for us to sit here and tell you don't accept this, don't accept this, don't do this, don't do this. But you kind of need to experience it for yourself as well sometimes, yeah, I agree, and I know now, for example, if I have a client that would speak to me or my team members, might you? I've had them talk to my team members like that. If I have anyone, do that again now. I pull them up so quickly, pull them up so quickly. I will just say listen, I didn't come here to be spoken to like that. I go.
George:One of two things is going to happen right now You're either going to change your tone and your conversation with me or I'm just going to leave. Which one is it? Because I won't tolerate this. And then, most of the time, they'll bring themselves in line. And then, on top of that as well, I had someone a little while ago I think it was late last year speak to one of my employees in a disrespectful way and I called him up and he came in. He goes oh, this person just abused me and was, you know, called me all this. You like cracked it over the small, over something, over plaster not being patched. I'm like okay, no worries, call that client up. I said listen, before I continue into the problem, or this perceived problem, which isn't a, which is just a task that needs to happen, I go. I need you to understand that it is not acceptable for you to speak to my employees in such a manner. Now, if you continue or do this again, there's going to be severe consequences because no one comes to work to be spoken to like that and I won't tolerate it.
George:Oh, I'm sorry, I'm stressed. I go that's fine, that's fine, no harm, no foul. But don't, but your excuse for being stressed, that's their shit. Now they're putting on you and your team. Doesn't make it okay, doesn't make it okay. No, doesn't make it okay. I'll accept that this was a once off. All right, don't do it again. And you'll find that when you generally put someone in their place like that, they won't do it again. Have you ever had bad clients? I think you know what. Not myself. I'm not included, obviously.
Robby:You call me an IBM. I think it's one of the greatest lessons that you can get, Because here's the thing your agreements. You know, I was actually so this is one of my team members last night and I was like George always says you don't need a contract until you do. Yeah, you know, and I'm actually I'll share it In a situation now where we're having to lean back onto the terms and conditions in the agreement yeah, and starting to actually realize a couple of small loopholes or gaps that we don't have filled, loopholes or gaps that we don't have filled because we've had a client who owes us a significant amount of money who's just gone missing.
George:Yeah, right, yeah.
Robby:So now we're putting it through, like and this is this is the first time it's ever happened to us in this manner so now we're going through the whole learning, the new experience. You get punched in the face, yeah, right, yeah. You get punched in the face, yeah right, yeah, punched in the face. And then you start to learn from it and you're like, okay, cool, what are the gaps we have here? Like, how can we? We don't have a process around this. We don't have a collection team. We do, now we don't have. You know, is the contract completely foolproof? Are we going to be able to recoup these funds? You know what I mean, because you do get people who have their own shit going on. Dude, you know what I got. I got a call. You know this person. I got a call saying I'm going through this, I'm going through that Domestic violence, crying, all this, like cried poor to me in every way. Yeah, please, keep it going. I'll get you the money. I'll get you the money. I'll get you the money.
George:Okay, no worries I'm so glad you're talking about this because I can flow on from it as well, dude all right.
Robby:So I said okay, fine, all right, whatever. Like I'm sorry, sorry that you got through that. I'll do what I can to help. So, cool, leave everything running, doing all the work got the result. Uh, was doing my head in about stuff, like don't message me at 9 pm so have you said?
George:had that conversation with them before, though it's probably a little bit harder for you in your business, but, sorry to interject, it's like do you call your accountant at 9? Do you call your dentist at 9 pm? Do you call your doctor at 9 pm? Of course not. They're in home in bed, wherever they are. So why do you call your builder? Why do you call your marketer? Why do you call these people? What makes you think it's okay to call me? What logic Exactly that I'm on call 24-7.
George:No, my phone's off and I actually honestly see myself in the next couple of years getting a second phone. I really carry a second phone, I don't know. Yeah, maybe. Yeah, I'll have a business one, so that my current number, which a lot of people have access to at the moment I've got 1500 numbers in my phone yeah, so I'll have that phone for business, and then I'm going to have a separate phone for close, for family and close friends. That's it. So this phone, my business phone, stays at the office or with my executive assistant. Here you go, take my calls and transfer the ones that are important. Yeah, and that's just controlling accessibility. That's right and that's what I think. I see myself. I see that happening in the future. So sorry to interrupt. Please continue. Where was I? You were talking about that message you had at 9 pm.
Robby:Domestic violence, everything else. And I did. I felt bad. So I was like, yeah, cool, whatever, we'll keep it going. They would contact me and all that. And look, I'm pretty flexible. Yeah, yeah, you're laid back. Do you ever call me at 9 pm if I'm, can take the call and I take it? Do I ever call you, like if I'm, I'm probably working anyway?
George:I think we're a little different in the sense that we've got a friendship outside of work, so it's not so much, uh, that perspective of well, if I'm gonna call you at nine, it's generally for something sick, yeah, and you're pumped like you're excited to answer the phone um, so I would reply if I was available.
Robby:I would reply most of the time. I've got no issue with it. If they start to abuse it, I won't reply. Yeah, like all faced, if they we don't have that relationship or most. Yeah, sometimes I won't reply, depends but and it's rewarding bad behavior too it is rewarding.
Robby:yes, that's why certain situations I don't, but, but with this person in particular, they basically were there when they needed it. And then the second the campaign was done can't get them on the phone, can't get them to respond to an email, can't get them to respond to an SMS, can't get a hold of them at all.
George:Gone missing, no more payments coming through. How funny. I sent a text message this morning. Hi client, this will be my final attempt at trying to contact you. Can you please show some respect and return my call at your earliest convenience? Thank you, george passes. That's a person that owes me money. Yeah, it's my final time at trying to contact them. My solicitor will then be in touch next. So exactly that same thing. It's like you do everything to bend over backwards and deliver their project and then, in the final moment, where they are and this isn't a lot of money, this is more principle than money, but still, it's like I think it's about five grand worth of work, or that they owe me. Yeah, regardless, you're five grand worth of work, or that they owe me? Yeah, regardless, you're five grand, exactly. I want to go to the casino tonight. Yeah, do you know what I mean? Whatever I want to do with it, I want to give it away. It doesn't matter what I want to do, that's mine, yeah.
Robby:But I take full responsibility for the situation. Yeah, and you know what I actually at one point I was bothering me and I was considering just cutting ties. Yeah, but then I thought I can't do that Like, even if the collection agency goes and this might be ego, this might be, it might be principle Even if the collection agency goes and gets every dollar and keeps it, yeah, it's the principle. Yeah, pay what you owe. Do you know what I mean? Pay your dues? Yeah, ask for a service. You came and cried poor to me and now, all of a sudden, the tables have turned. I was, I was very disappointed, man to be, but take full responsibility. And now we build a system around it. Yeah, without a doubt, we time our contracts.
George:And that'll help you, that'll make you money in the future. So the money that you might lose in this instance, it's time and money.
Robby:Yeah, you know what bothers me more than anything, how it makes me feel yeah, without a doubt, because you're a nice guy, I feel like I got rolled. Yeah, that's what I feel like. I feel like I got rolled and I'm sitting there like you put your trust in them.
George:Really, you put your trust in them. You did everything and went over backwards. Yeah, you know, customers are always right, as the saying goes. You've bent over backwards, yeah, but you know what?
Robby:they do now, they ruin it for everyone else, because now the next person will come along and be like hey, can you help me out? No, no, pay the thing, or I'm switching off your ads.
George:Yeah, do you know what I mean. Without a doubt, the good clients will suffer. The good clients will suffer because which is unfortunate? Which is which is unfortunate? Yeah. However, the good clients won't put, they wouldn't have. Yeah, that's right.
George:The second thing is and this is something that I got caught out on, in the sense that I got pulled up on by a mentor. They came into me and he goes I remember at the late last year I was like you know what? I've got three projects at my construction company. I don't give a shit if I win another one. I don't care if I have another one, I'm just going to do these three projects. I'll fire half of my team, I'm going to be less stressed, I'll make some good money, that's it. I don't give a fuck. I'm sick of clients. I'm sick of all their shit and all their baggage and everything. And he's looking at me. He goes. You've of people.
George:Whoever start a business will ever get to eight figures ever. That's one percent. It's even less. It could be less, but he'll start. Just let's make it easy.
George:Yeah, one percent, because you've been consistently doing that for so many years. You're making bad business decisions off the basis of a few bad customer experiences that you've had making bad business decisions because of a couple of people, experiences that you've had Making bad business decisions because of a couple of people who didn't like the $1 coffee instead of making good business decisions because of those people. And that just slight switch in mindset was massive for me because then my business literally doubled from that point from last year. Like I've got seven projects on now and I'm probably going to secure at least another two in the next couple of months. For me, it was a huge shift in my mindset and then it's also manifesting, attracting new work to me as well. It was a huge change in my mindset and I was making bad decisions because of bad clients. That's why I say every single client that I'm working with now is fantastic because I've set the standard and it's not so much me going you'd have to do this or fuck off. It's no, no. One of my core values in the business is excellence. In order for me to deliver excellence, I need it across the board, from subcontractors, suppliers, employees, clients. So I'm not going to sacrifice any of those areas to meet your budget, to meet your mental state, to do things that are outside of my core values, because you're having a breakout, that's right. So now I'm attracting the better quality person to my business and if you don't align with that with me, hey, thanks for your time. Good luck in your future endeavors.
George:Here's another thing, and you sort of touched on it, and I want to make it clear to everyone too. So many and so often you actually become friends with your clients because you're friendly, you want to build that relationship. Customers always right, as we say, and you know, you're a cool guy, I'm a cool guy, let's hang out, we'll go for a coffee, go for a drink. I think that's a mistake. I've become friends with clients and you'll find that what happens? It's like the lines you're blurred. That's right, yeah. It's like the lines get blurred, that's right, yeah. And it's like oh, by the way, here's a $10,000 variation for that extra clustering work you did, oh what?
Robby:And that's like they don't say this, but in their mind I thought we were friends.
George:I thought friends and you're charging me $10,000? Yeah, creates Come on, man, can you do it? Fuck, then I have to pay for two thousand on that. Yeah, so now I'm not making any money. Is that fair that I'm not making any money on this because we're friends? No, this is a business transaction. I'm not a fucking charity. So I now have gone to the extent where we're not friends anymore. I've got my friends after we build your house. Absolutely, we can be friends. If we do another project, we're not friends anymore.
George:And it gets to this the-. For that period of time, yeah, for that period of time it has to. It gets to that point where you go and I'm kind of good because I can separate myself and I'll say to someone I say, listen, say it's my cousin or a friend. No, don't say it's a friend, I'm building my friend's house. I go look, we're talking about money. It's emotional process. I've done this a thousand times. I'm really good at what I do. I will look after you more than I'll look after anyone. Actually, I'll look after you the same as any client. In all honesty, I'm not going to change it because you're my mate, but I'm still going to look after you and give you a fantastic product.
Robby:That's because you look after your clients, that's right.
George:I'm not going to really treat you much different, but you need to trust the process. You need to respect that. I'm really good at what I do. I need you to understand things will come up. There's going to be extras it happens on every job. You need to understand that I will always look out for you and do the right thing by you. I'm not going to rip you off. I'm not going to go no-transcript or know that I always have the best interest for your project. So if something needs to change that's documented in a different way, it's for the best of the project. We will come to you, we'll have that discussion. Everything will be great.
George:If you can't handle that, my advice to you isn't don't, don't get into this relationship, because I'm not going to hesitate to to charge to tell you how it is. If you can't handle that, you need to back out of this contract. Then I'm having that conversation before I've even started the job. Yes, we're friends, but understand, I'm also your builder. So in this instance I'm drawing the line in the sand. We're going to have two different relationships going on at this point. I'm going to be your friend, yes, I'm your friend, always be your friend, but I'm your builder.
George:In this instance, when we're talking between the hours of seven to five, we build a client relationship. Outside of that, cool, we can separate that. I'm good at separating stuff like that because I don't have buyer's remorse, I don't have seller's remorse, I don't have anything. It's no, it's a business transaction. I even with new clients that you meet and make, and I've had clients, my consult, my mentees, that are part of my program. So you know, we always become friends with our clients because that's the type of relationship, that's the type of people we are said, yeah, that's fine, but that can also bite you in the ass. Try and always, always, keep it professional. You can still be friendly, friendly, yeah, yeah, but you don't need to be mates, you don't need to be going to the pub having a drink after out of hours, all this sort of stuff, because that's when you're blurring the lines and you're going to have to-.
Robby:You need to be really good at if you do that, you need to be really good at drawing the line yeah, and not many people no, no, that's the problem.
George:That's the problem with it yeah, and like it's a shame because I'm I'm somewhat like that too. I want to be friends with people that are giving me money. All right, we're doing business together. Yeah, it's like it's a win-win. Yeah, like I want to. I engage, we've got similar interests, like there's things there that I go. Yeah, I can see myself being friends with this person, but I always draw the line. I don't do it anymore as far as hanging out with them and doing that sort of stuff, because it's easy for me. It's not easy for them, yeah, not easy for them to.
Robby:Most people can't handle it. Yeah, question answer. Why do you think so? You said you're setting expectations from the beginning, right and saying, hey, this is the way it's going to be, and if you can't handle it that way, then maybe you shouldn't do this.
George:Yeah, maybe we're not the best partnership here.
Robby:Yeah, so why do you think people don't do that?
George:A, they probably don't know. They probably have a level of expectation themselves that this person is going to be good, that this person is a good client because yeah, yeah, that's right and it's. I've heard this saying it's. Don't be upset at a line for eating you just because you didn't eat it, cool don't be upset. Don't be upset at a line for eating you just because you didn't eat it oh, so like I didn't eat, you y me, that's right yeah.
George:Okay, cool, it's in the lion's nature to eat you. Okay, it's in their nature. It's in a client's nature to protect their money, to protect their beliefs, to protect their values. Okay, so if you're in the cage with a lion, put up a fucking fence. You can still look at the lion, admire the lion, pat it maybe, but it's behind a fucking fence, it's not going to eat you or fucking kill the line and eat it.
Robby:yeah, so I think where are we going with that you're talking about? Uh, assuming yes yes, that's right.
George:So a lot of the time we'll assume that, because this person wants to do business with me, everything's happy at the start. Everyone's happy at the start of signing a contract or doing a deal or engaging you Yep, everyone. And it's not until later that the cracks start to show Yep. So by removing that assumption, it's really going to help you have a positive relationship with your client.
Robby:Yeah, I agree. One of the things we say in one of our businesses is assume nothing. Don't assume the client likes these colors. Did you check with them? Yeah, you know what I mean. Don't assume, we assume nothing. Nothing Knowing is good, checking is better, yeah. Or there's an ancient Arab saying like trust in God, but type camels. Yeah, it's in the Bible, isn't it? Maybe, I don't know. Yeah, that's so true. Someone said it to me. I can't remember who Trust in God, an Egyptian thing or something.
George:Yeah, if you just sit there, going God please look after my camels tonight.
Robby:Yeah, god, please make sure the camels aren't in the way. No, trust in God. Check, don't assume. That's it All right. So assume nothing. That's one. So they assume. What about the people who do know? Right, there's going to be people who've listened to this who now know that they need to be sending expectations to their clients. But I can guarantee you know, I'm going to start saying this at events and it's going to be this Knowledge is one thing, right, but knowledge without the knowledge acquisition is one thing, right, but knowledge without the knowledge acquisition is one thing. Knowledge without the action is it's useless, it's you get the same result as someone who didn't know. Yeah, right, you get the exact same result. So, and we know for a fact that people who learn stuff don't necessarily implement it. Matter of fact, very few implement I've seen it in massive droves.
George:We've been part of, uh, some business communities where we'll go and do the exact same training. Yeah, and when I get out of that training I've gone and achieved heaps with it. And then you see other people that have done the training and done absolutely nothing. Yeah, they felt good in the moment doing that training, very high pipe, very hype, hype. Yeah, might have done something that next week but then done absolutely nothing following.
Robby:Yeah, so there's going to be. What I was going to say at the training was something along the lines of this. I haven't worked out exactly what it's going to be like, but it's going to be something along these lines. It's going to be you probably. I've done this a lot and I know that most of you now know how to do what I've just taught you. I also know that maybe 1% to 2% of the room will be so you decide on who you want to be. Do you want to be the 98% who learned something today and take no action with it, or are you going to be that one or two percent? It's up to you. The decision's yours. Yeah, the decision's yours.
George:Can't force you to buy, but I can force you to make a decision 100% and we know that a large portion of people don't take action.
Robby:So for the people who've heard this now, they know that they need to be setting expectations at the start and we know that there's going to be a percentage I believe a bigger portion that won't why.
George:Comfort, easier, not to Difficult conversations, but also more work. I'm so fucking busy I have no time to write that policy up.
Robby:Comfort, what was the middle one May not Difficult conversations. Ask me to remember stuff. Diffic, difficult conversations and more work. Yeah, it's a really good point. Yeah, I'll add one to it as well lack of options how, in the sense of I need this job oh yes yeah, yeah, I need this work and if I turn around now and say hey, maybe you shouldn't sign with me if we're not going to, and then they leave You're fucked.
George:I'm fucked, yeah. So your problem isn't necessarily the bad client. Your problem is you don't have enough work. That's what I'm saying. So you often do that and you've got to be mindful of that. In business, you've got to be ready to weather the storm.
Robby:You need to be. If you had ask yourself this question, if I had a thousand more people to pick from, would I be working with this person? Yeah, do you know what I mean? I I don't know if I share this on the podcast, but I told you about it. I locked myself out of my apartment. Actually, this I did. I did you lost your mind, got stung, 580 or whatever it was yeah, and convinced myself that it was my fault because I'm not making enough money. And and if I was making more money, like if I was making a million bucks a day I would have kicked him out and said, yeah, cool, here's 580, here's another 580, don't talk to me again. Yeah, I didn't get out. Is that what you would have done? I would have bought his company.
George:We joke about this. If I bought his company, it's like if you locked your keys in your apartment. Just go buy another apartment.
Robby:Oh yeah, fuck it. The key stays in forever. I bought a locksmith business. Why I just locked my keys in my apartment, do?
George:it all the time. So I just bought a locksmith business. You're 100% right. You don't have a client problem. You have a problem that you don't have enough clients. Yeah, it's like you know that's what your problem is. You're just not making enough money because you think about all of your problems that you have in business. And I had a client years ago say this if a problem can be solved with money, it's not a problem, it's an expense. So think about everything in your life right now. If you can solve that problem with money, if it goes away and it doesn't occupy space in your brain just by spending a bit of money, it's not a problem. Yeah, it's an expense.
Robby:Your problem is you don't have enough money. That's the problem.
George:That's the problem, yeah and you know I've had people say to me oh well, it must be nice for you. You know eight-figure business you're doing so. Well, it's easy for you to, because I'd love to be in a position where I could pick and choose my own clients. Well, you can, but you can do that from day one. Yeah, it's got to do the work. You think this, this shit, was easy. Yeah, you think I just woke up in the morning and I just went yep, cool, I've got amazing clients. I had to lose hundreds of thousands of dollars I'm not fucking shitting with you now Hundreds of thousands of dollars to be in this position.
Robby:Yeah, also, most people don't start off there, absolutely. You build to it.
George:Absolutely, you build to it. Generally, when you start a business, you get some really good clients Initially Generally, yeah, initially I think you will surround yourself with some good clients. Most of all my projects when I first started had really good clients.
Robby:Or were you in a different mindset? No, I don't think so I'm not paying for that variation, okay.
George:No, no, no, majority. I'm talking. I don't mind that. Where some people I'm a very logical person I say just kill me with logic.
George:If you don't think you need to pay for this, why? Well, on the drawings here, it shows that data. You're absolutely right. Yeah, I'll wear it. Cop it on the chin. I'll remember to pick that up next time.
George:However, it's not on the drawings. It's never been a conversation. It's been an assumption. It's not on. It's not on the drawings. It's never been a conversation. It's been an assumption. It's this, it's this, it's this, it's not like. Well, mate, you're gonna pay for it. I haven't allowed for that. There's nowhere anywhere that you have ever told me, emailed me, put it in the drawings, nothing. So you're gonna pay for it.
George:But yeah, I'm a logical person in that regard and I just move on very quickly. I don't well like, I've got something that's cost me 10 grand, like. Once I remember I had to polish some concrete floors and I missed a whole living room on my takeoffs. Look, that cost me seven grand Because you fucked up. I fucked up, still had to get it done. It was on the drawings. I still had to do it, but I didn't lose sleep over it. It asked me like I haven't thought about it once since that time, except for this moment right now. But it's context. There we go Give someone a lesson. You're going to cop shit like that all the time.
Robby:Yeah, bad clients will mess with you. Yeah, not only will they cost you money, but they'll cost you time, energy. They'll train you. They'll make you hate your job.
George:Yeah, They'll hate your business I've. They'll train you like they'll make you hate your job. Yep, without a business. I've been there. I've hated my business. I've hated my. I've hated doing that and even getting up in the morning and dealing with their shit every day.
George:Yeah, I've been in that space before and I vowed never to be in it again and it's it's one of the core drivers. That's the why I even started builder elite, because I knew how many people were going through that. And I hear so many stories, so many people reaching out to me saying I've got this client, I've got this issue, I've got this, my mentees. And now I vowed to not only help myself in that space but help others and I go this is how you can combat that. This is how you can get those good quality clients. And it might mean that you might have a really bad client now and people say I've got a bad client now.
George:What do I do? Well, depending how, what scale they're at, if they're a reasonable person, have a conversation, call them up and say listen. I feel that we're clashing a little bit. I just want to clear the air and give you some comfort and ease that we're going to finish this job to the standard documented and also do our utmost to get you in this home or finish this project. Yeah, have that open and honest conversation. It's not me versus you, it's not you versus me. It's not me versus you.
Robby:It's not you versus me, it's us together getting this job done.
George:That's a skill. Yeah, it is. Yeah, you need to practice that. Have a high level of understanding.
Robby:Yeah, you need to. If you've never done that before, that's a very uncomfortable conversation to do for the first time, it is.
George:But once you do it. Once you do it enough times? Yeah, but I think even if you do start getting into it, most people again I'm coming back to construction. You're generally dealing with people all the time. You need to be a good communicator in construction because you've got so many elements.
Robby:You need to be a communicator in life dude.
George:Oh, without a doubt. Without a doubt, in any business really, you're generally going to be communicating with multiple stakeholders all the time.
Robby:Communication is everything, yeah, yeah, everything. You can't order food without communicating. You can't do a podcast. You could not do a podcast without communicating. We should do a silent podcast.
George:Bitch Our most viral episode Exactly. Even then, it'll be fucking sick 100% Teach you something to sell.
George:Where were we with that? Just doing sick shit? Yeah, you're going to have clients that are bad now that you need to handle, so there's gonna be a way. You either have that conversation with them, say and so get back on the same page, because some of them are clashing and I don't want to finish the job like this. Right, I understand your point of view, you understand mine. Let's meet in the middle, let's get this thing done and move and move on amicably. And most of the time, people you know as a whole, I think people are generally good, do you?
George:oh yeah, I think so too, there's very few assholes in this world like just genuine assholes even assholes.
Robby:Yeah, like, listen to me, let me finish. Let me let me give you some context, please. So, even the people who are bad, like when you understand human psychology, like I'm not just any acclaiming that I'm some psychologist or whatever, but just understand human behavior for what it is, and if you've got a bad like what is it that's bad about a person, like what is it? Can you, can you remove it from them? Can you cut it out? Like what is it? What's the bad part? Are humans born bad? Do you think some people are born bad? Like what is it? Do you know what I mean? It's usually an experience I've had that has led them to be acting or have a behavior that you're not complying with or agreeing with Right. And when you understand it to that level it takes away, you no longer take it personally Like this person's being a dick. Why, why is he doing this thing? Have they been burned by someone else in the past? Yeah, have that, and I'm not saying it doesn't make it okay for them to be doing it. I want to be super clear about that. But what it does is it allows you to handle it better. You can go in with less, because then what happens when someone pushes you know it's resistance, right? Someone pushes up against you. What do we do? We push back straight away.
Robby:If you understand that what they are doing, they're probably not even aware. Like, hey, I've read this thing, I love this podcast. I read this thing the other day and it said you know, that person that you hate, that you think is an absolute dick, they most likely think they're a good person, without a doubt. Yeah, and I was like in their world, yeah, the person that you hate, that you think is the worst person in the world. They, in their own mind, they most likely think they're a good person. Yeah, and then it's like okay, that person who's a bad client, who's shitting up the wall, who's being rude, who's being a dick, whatever it might be an asshole, probably thinks they're a good person. And they're probably acting that way for particular reasons. And if you understand that you can't cut the bad out of a person, it's a high level of understanding.
Robby:Chop their arm off and now they're good all of a sudden. It was just a bad arm. Do you know what I mean? You can't do that. It's a behavior they're doing because they've learned something. Yep, and yeah, so I believe there's no bad people. That's the truth. I believe there's bad behaviors. You were saying is the whole world good or is people good in whole? Yeah, I reckon everyone's. Naturally. I think it's naturally. You get a baby. The baby's pretty happy. They cry a bit. I don't know, I haven't had a kid, but like, all in all, a baby is a loving absolutely it is. And then things happen to the baby throughout its life and then it picks up those bad behaviors, absolutely, yes, maybe it doesn't come out, yeah, maybe it doesn't come out doing bad things, being racist, yeah, being racist. Or smoking crack taught that, oh, exactly, with a cigarette in its mouth. That's right, it's taught those things. It's like fears. We're taught fears, yeah, without a doubt.
George:Yeah, um, so with the, with the bad clients again, that you might be experiencing. That's probably one of the moves you need to do. The other one is well, what happens if you have that conversation and it's not? It's still no good. Yeah, yeah, then you need to make the. You need to make the decision as to where it goes from there.
George:Okay, so you, are you going to stick around and finish the job, just put up with their shit, or are you going to be just as confrontational? Say, cool, you don't want to play that like that. We can play like that too, but you need to make that tough call and go. That's excellent. Like, you want to not pay your bill? Cool, we're stopping the job. Yeah, stop the job right way, right away. You're not paying your bill. Job's done. Now, get to this stage. No, you pay, we'll start, but you need to. There's consequences with everything. Maybe they then escalate. Say, cool, I'm suing you. Excellent, here's my solicitor's number. Speak to him direct. Yeah, it's a level of fuck you, it's a, it's a corporate fuck. That's right. That's right. That's 100. And here's the thing the more successful you get, you're going to need a good accountant and a good solicitor. That's what I've also learned over the years. They should both pay for themselves.
Robby:Oh, without a doubt. Yeah, they should. Solicitors should pay for themselves in what they save you or recoup. Yep. An accountant should pay for themselves in how they insure your funds.
George:Yeah, in general, and that might be the instance of what you need to do, and this is where the contract's so critically important. You need to have a get out of jail card. You need to go there and say cool, this is our termination clause, we can terminate the contract under these provisions. And it might sometimes mean that you go okay, this is going to cost me $100,000, but staying could cost me five. And it might say it might be a hundred grand short term, but then you've got to get your solicitor to go chase that money. Yeah, cause you're owed it or whatever it is. But I had.
George:I made a difficult call late last, no, mid last year. It was a client that owed me $150,000. And we ended up. They owed that like I'd completed the work. There was no, I am not in the wrong. I'll put my hand up when I've done something wrong. Wasn't in the wrong. This person was taking advantage and this person is. I'd say they're scum. I will gladly say they're scum, scum, they're scum, s-c-u-m, s-c-u-m. There's other words I could use, so let's just use Scott for the time being Other fall element.
George:Yeah, scott, yeah. So it ended up that I came to an agreed figure that I was willing to walk away from the project and, mind you, the job was finished. Mediation, no, no, between me and him.
Robby:Yeah, yeah, yeah, the project was finished, mind you, the job. So the job was mediation.
George:No, no between me and yeah, yeah, yeah the project was finished, mind you, it wasn't like half done. It was finished. We completed our obligations and it was a matter of going you owe us this money, pay this money, don't fuck around now. I could have very easily and I had within my means to go them hard with my solicitor, and I looked at it and I'm like, okay, this is how much they, this is how much we're going to get, this is how much we're going to be owed by walking away from it, from that relationship and it, because if you go down the legal path, it's generally going to be a two to three year process. Yeah, it's not over, it's not overnight. They need to speed that up. They, the system at the moment's fucked like. If you go to vcat at the moment, it's like three years, three years. Yeah, my solicitor told me, guys, don't even bother going to vcat at the moment, so we go straight. We just go straight to county court.
Robby:Now the only reason you go to vcat is like to do a threat in the sense of we're going to take you to vcat.
George:Yeah, here's a some that's the thing, that's most of the time where it hopefully doesn't get to that stage. But we've got cases a case where we'll go straight to the county court. It's going to cost a lot more money, but we're going to go there for everything. Now we're going to recoup costs, legal costs, the actual bills, everything that's associated with that. So you were going to settle no, so this is another one. But this is a particular, this particular one.
George:I looked at it and go okay, it's this much money, I'm going to make that much money back in the next two months if, like, I don't have this bitch occupying space in my head. Yeah, you know what I mean. Because if I'm now going down that path okay, here's a solicitor. Okay, let's have another meeting. Here's the paperwork, here's this. Like it's that whole negative connotation. Those, those consuming, it's consuming, and if my mind is on that shit, I'm not focused on getting those. That six million dollar, what am I missing? Exactly, exactly, and too many people don't focus on that. They go no, no, they owe me a hundred grand, and it's like ego gets in the way a little bit too.
George:Oh, I made a business decision to say cool, I'm going to walk away from this, because I'm going to make fucking millions and you are going to see me everywhere. You're going to see my projects everywhere. You're going to look at that and you're going to be reminded by me everywhere. You're going to step into your home every day. You're going to be reminded by me. I'm going to be this podcast going to be the number one podcast in the country. You're going to fucking see me everywhere. I'm going to be on all over social media. You're going to see me everywhere.
George:So, for me, I put my energy and my time and my thoughts into other things that were going to make me a significant amount of money that just trumped what she owed me. Question for you. Yes, and that wasn't an easy decision to do, by the way, but it was the best one until that day that I've gotten rid of that person out of my life. Fuck huge weight off my shoulder, despite the amount of money they still owe. And karma's bitch and it's already come back and bit them on the ass, and I know that through other engagements that they've had.
Robby:Question Is that me in that situation. I'll tell you what my instant thought I had then was yeah, make-ups, no, no Make-ups. Which ones? Cool, I'd let it go. Yeah, but I'm going to go and pay your neighbor to put up a board of my photo. So every time you walk out you look at me like that was the first thing I thought yeah, okay, I'm petty like that. Yeah, I just, if I I can, all right, cool, I'll let it go, but I'm well, I'm really not letting it go. Yeah, that's right. Yeah, that's right. It's like okay, I'll let you have that win, but I'm gonna get one up on you.
George:Yeah, yeah, absolutely and it's like how do you, how do you not? How?
Robby:do you not?
George:yeah, I know it's. I suppose it's emotional maturity. At the end of the day, I just focus on what's gonna be best for me at that moment. It's not being consumed in that space, like honestly, when I said karma's bitch. I know, in that space, like honestly, when I said karma's a bitch, I know literally that person had another project with another builder that she didn't pay and she ended up paying in the sense that he fucked her over. And I'm like mate, it's karma.
George:You've tried to screw over another person who didn't act as kindly as I did, even gave her death threats, right, not that I don't think he obviously didn't go ahead with it, but to the extent you're going to push someone's buttons one day, that's the wrong button to push and people are crazy, people go to jail for stupid shit, right. And you're going to do it to the wrong person one day and it's going to cost you a lot more than a bit of money, but even so, like the project that she was doing, I kept giving away to she. But the project that they were doing is was a decent sized project and they didn't pay the builder at the very beginning of the job and it's like you've just screwed that whole project over from day one. No one's going to touch that thing. Now you're getting a reputation in the industry.
George:I've had other people call me up saying should I do business with this person? I said run like you're on fire, I go, don't do it. So now I know for a fact that they can't get a builder to complete this project because she's got a name for herself now that she doesn't pay. That's the price To me. That's cool. You've copped it, you're copying it now. So you don't want to get a bullet if you fail to. Oh, I want to do that, just so you can drive past it and say hey, it's yours.
George:Just put it up there every day and just know Every day and just know. So yeah, I hear what you're saying. Like there's part of me that wants to go there and get an excavator and pull over a fence and just pull down a fence or drive it into their house. You know what I mean. Rip the whole thing down. I get that, and there was a video that went viral years.
George:An excavator, because the builder didn't pay him, and he got his excavator and drove through the shop front and just started ripping everything down with the excavator. So just say pay a bill. It's like, okay, cool, so you, you've got that, you've done that. Now you've caused you know a hundred thousand dollars worth of damage. What's the end it's about? It's um, so now you're in jail. Yeah, it's right, you're in jail, you've got a criminal offense, you've lost your business. You have to pay back 150 000 when you were owed 15. Okay, so who wins? Who wins? He would have just made an insurance claim that builder. Yeah, yeah, and what's to say? That that builder wasn't in the right, that he didn't pay you because you didn't do a good job, and now he has to pay you for a pause. Like do you know what I mean?
Robby:yeah, I know you're saying, but I would never do that, like I would never take it to that extreme. But people do. I would put up the board. People do. Do you know what I mean? So the board is like next time I'm just gonna make you drive past any house and you see a board.
George:You see a board with the lobby's photo. The neighbor opposite, the neighbor in the surrounding area there's left or right, it's feet um, yeah, I don't.
Robby:I don't know. That was the first thought I had. Like, okay, cool, I'm going to let you get away, but I'm going to make sure that you have to look at me every day. You know what I mean. Or I'm letting you get away but I'm not. Yeah, yeah, I can't explain. It's a petty thing.
George:Yeah, I don't. As I said, man, there's part of me and even like if I found out now that's something happened, you're like oh good, suffer, I don't do you feel I look at it more? Yeah, yeah, as in relief if something bad happens yeah, like kind of like a karma thing.
Robby:Oh, the karma thing. Yeah, it's like when you found out not something really bad, but in the sense of like I wish death, like the builder thing. Yeah, you're like oh, if I got that call I would be wrapped yeah, yeah, yeah, I wasn't celebrated, but in the same token I knew.
George:I knew the person that was going through that situation and also losing money, yeah, so I felt I was like it was double-edged sword. I was like, yeah, cool, there she's getting screwed over, but so is he. You know, and that's the whole reason, again, my, my company builder elite exists is so they don't get into business with those types of people. I didn't know the builder specifically, I just knew one of the contractors that had a key component of that work and he wasn't getting paid as a result of this builder not getting paid now, um, but, yeah, a hundred percent, like to me. I just look at it and, again, I don't want it to occupy space in my brain. I haven't thought about that since last year, all right, because I don't want that to consume me, as you said, and I just don't need those, those negative thoughts in my mind. Just, whatever man and you know what, again, if I was making a hundred million dollars this year, am I really worried about that?
Robby:so it's the same I have to pay for peace exactly it's the same concept.
George:It's the same concept as a locksmith, except a larger sale opportunities on the wrong.
Robby:You're looking at the wrong thing as the problem.
George:That's right and that's exactly how I took it. And it was man. It was the most liberating thing. I felt so much better for cutting this cancer out of my life and not ever dealing with this bitch ever again. And I've learned so much more as a result of that that I've put into my new contracts that I've done things to improve the business. It was my fault that we got into that position in the first place. All right, I look back at the early contract and go I shouldn't have done it like this. My next one, I'll know. And and go I shouldn't have done it like this. My next one, I'll know. And I've done that.
George:I've had people try and say oh, could we want to do the payment schedule like this? No, if you want the payment schedule like this, I'm out. Go find another builder. Oh, okay, I suppose we can make it work. Great, let me sign that contract. So set the standard. I'm willing to walk away. Here's another thing right, when you say you're bad clients, be willing to walk away. You've got to be willing to walk away If you're going to go out there and say I expect excellence you have to be willing to walk away.
Robby:Yeah, so put yourself in a position where you can.
George:Where you're not, lacking options Because, honestly, the day when you're desperate, when you need that project to come on, that's the client that you're going to get on board with. You're going to hate Because what's to say, you take on that job and you make no money or you lose money. Was it worth it? Yeah, there's easier ways to go broke. I'd rather go broke sitting at home than losing my hair dealing with a bad client.
Robby:I'll add on to that, though Before you walk away, be resourceful. Try to find a way to make it work. Yeah, if they're being difficult and you can't, you've got to be willing to walk away. Yeah.
George:That's a fundamental business lesson that I've learned over the years, because even that really bad client that I mentioned to you, I've had that one really bad client. My gut, when I remember this, was sitting in an architect's office. We were signing the contract on that day. My gut was telling me don't sign this contract. My gut was telling me you are a fucking weirdo. And it was. He was a fucking oddball, this bloke. He yeah, okay, you're an oddball and just something about him. That didn't sit right with me and I didn't trust my gut, I didn't trust my intuition and go. I shouldn shouldn't do this job.
Robby:I should walk away, do you ever think people think you're odd Me? Yeah, maybe Probably not. I'm a mad dog. Top George, he doesn't like top dogs. I haven't felt like that in ages. But then the other day I was at the doctor's and then I was like can you see my previous blood test on? Like no, and I was like I've got it here. I just followed my phone and I showed him and he looked at me like why do you have it? Who does that? Yeah, and then I thought this guy might think I'm one of those weird health people. It was funny.
George:I'm sure everyone has their oddities. Do you know what I mean? Oddities, is that a word? It is now Fuckin' oath. It is yeah, you come here first. I top George, you listen to it here. Yeah, everyone has them. Everyone has those things that make them quirky with everything. It might be something small. I don't know what mine are right now.
Robby:Dude, had you asked me before yesterday, yeah I would have said nah, not the best. But then yesterday that experience I was like, oh, this is odd, he's looking at me like no good and you're not only eating meat and you carry around your blood tests.
George:I can't wait. I'm going to go do the body scanning.
Robby:I want to do that body scanning stuff. I should add, just for context, it was on a cloud online. I can then pull out the papers. I've got it all here Laminated. Yeah, I've got it all here. Yeah, look, all right. All right. Too much Bad clients set expectations.
George:Be willing to walk away. Be willing to walk away, set the standard. All right. What are your core values? Attract the right people. Take responsibility. Take responsibility that's cool. Take responsibility, and I know everyone here has either had a bad client or have been a bad client. Well, yeah, you could be. Maybe you could be Absolutely, maybe you. Well, yeah, you could be, maybe you could be absolutely. Maybe you could be a bad client. Flipping the script here absolutely good way to look at it. Um, I think once you're a business owner, though, you probably have a little bit more of an appreciation.
Robby:I actually have a raised expectation now as a business owner, like, fucking, give me service. Yeah, do you know what I mean? Someone said to me he's like I feel like's no business. Most businesses don't have good service. He's like you go into most businesses and the employee has no idea in the world what is going on and can't help you. And it's like how did you get a job here? How did you get a job here?
George:Yeah, yeah. Well, it has to stem from the top, doesn't it has? Doesn't it has to. If I? It's like a simple thing how do you answer your phone? Are you business? No, I'm saying even your employees. How do they answer? It's like hello. Good morning, yeah, this is George. Good morning, pascon. This is George speaking. How can I help you? Big difference though Hello, that's a big company, mission, vision, values, branding. Yeah, without saying, but that needs to come from the top.
George:If you don't tell everyone how you need to answer the phone, or how you expect to be greeted, or all that sort of stuff, like the other day, I've got a rule in the office if the phone rings more than three times, you're fucking fired, jesus. No, in the sense that it shouldn't ring more than three times, do you want to be answer the fucking? If that phone rings like five, six times, I'll lose my mind. The office, if I have to answer the phone, I lose my mind. So I look in saying that, though, everyone's phone, like mobiles, often ring too. So there is there has been occasions where the mobile everyone's on their mobile at that at any given time all been sacked. Yeah, everyone's like yeah, I've had to clear my employees out like six times this year, fresh teeth it's only me, yeah. So sometimes they can't physically answer the phone, which is totally fine. But if you're on your computer on an email, whatever it is, and you don't answer the phone within three rings like what's going on? You need to do that. It's got to be kpis. I don't want that. That could be a six million dollar job, a ten million dollar job that you just let go through, go to the answering machine that we never hear about. So that little thing annoys me. So, guys, every time the phone rings, it needs to be answered, needs to be answered this way.
George:I want you to be professional, courteous, take down the information. Oh, it's also. It's like I had someone like you got shitty at this as well once. It's like I had someone like you got shitty at this as well. Once. It's like someone comes into the office and say, hey, this person called they're looking for a new job. Cool, what's their name? I don't know, I don't know. Okay, what's their number? Oh, this is their number. Okay, where's the project? I don't know. What do you know? Yeah, but again, your told them how, okay. And then I sat there because that's happened to me. I said, cool, come here, everyone in the office, come here, we're having a meeting. Right, I want five, I want these things.
George:When you answer the phone, I want their name, their mobile number, their address, what they're, what they want to, what they're inquiring about. And it's like, even when I someone calls for me, I screen all, I try and screen all my calls. Someone say, hi, could I speak to george, please? Yeah, um, I'll just see if he's available. Can I ask who's calling? It's Peter. Thanks, peter, where are you from? I'm from whatever Peter's building, peter's no, no, I'm from insightmarketingai. And yeah, that's a new business. I'm going to start it tomorrow. Registered, yeah, and he's like oh okay, so already I know what the staff know. I don't want to speak to this guy. I've got my own, I got you doing all my marketing. Why do I need to speak to another market?
George:it's a cold call yeah, like it's a cold call, so don't, I'm not interested. Hey, we want to set up a meeting, not interested, I'm too busy, I don't need to when I'm needed. Marketer. Oh, if robbie fucks up, I'll call you up, isn't otherwise I'm not calling. She's like I'm not fucking calling anyone. Um, then I'll give you a buzz or whatever it might be. So it takes I get people to screen my calls but get the information and understand who I want to speak to and who I don't, and then, if it's a project, say okay, cool, let me see if it's available. George, got peter on the phone. He's got three townhouses in turak that he wants to build, wants to have a chat to you. Thanks, mate, put him through. Hey, how you going? And then at least I've got that information there in front of me. Or, if it's a call back, hey, please call peter back. Three townhouses to rack um plans ready.
Robby:This is yeah, this is number. This is email. This is the best time to call him back. He's available to five.
George:Yeah like I mean like there you go, how powerful is that.
Robby:Yeah, I think we could do a whole podcast around some of the systems and processes you could be. That'd actually be a good episode, dude, interesting if we did like a. These are the 10 things you need to make sure your business is doing. Yeah, cool. How are you answering the phone? How are you?
George:I like it's a really important topic as a takeaway, take some fucking action, take responsibility. You're all either going through it, been through it, or, if you haven't had that experience, you will have that experience. You're never going to have amazing clients for the rest of your life. So be prepared, be proactive, and you don't know what you don't know. Sometimes it means you could have all the best clients, but you know what? One day I am going to have that bad client. I better reach out to someone and try and learn what I need to do Listening to this podcast speaking to me or Robbie or a mentor and going. I need to connect and go. How do I protect myself in the future when I do have a bad client?
Robby:If you are in business, you're going to get punched in the face at some point. It's going to happen, right, and this is all about. Well, we said it before. Most people listening to this we've just given you all the tools. Most people listening to this aren't going to do anything.
George:Most people listening to this aren't going to do anything, and maybe that's because they haven't been punched in the face hard enough. That's another thing too. I haven't been punched in the face and I look at even I won't say who, but a family member has just started a new business and he's doing a lot of things wrong and it's like I'll give him some advice, but he doesn't listen to me.
George:Okay, mate Dude we could do a whole podcast about advice. Yeah, absolutely, let's wrap this up too much. But I give him some advice. He doesn't listen to me and I'm like I told my wife I go look, he's not listening.
Robby:He's like okay, does he take it with an open?
George:no, a little bit arrogant. Young and arrogant thinking. They know everything. Yeah, that's when you get punched. Yeah, that's exactly when they're going to get punched in the face. Absolutely, and I've said to do a couple little things. Hasn't taken it on board, does he at least?
Robby:listen to you In the sense of just like oh yeah, I'll look into it.
George:I don't believe. So I think it's like no, no, I'm just going to do it this way. This is how it's going to work. Yeah, when people argue back, I go. It's because I'm not in that industry either, but I am in business and I know I've made lots of money. I've lost lots of money, so I know there's a level of experience that comes out.
George:You should listen to me. You go do this. If you're serious about doing this as a career, as a business. You're not just going to get that one fucking viral video and going to sell 4,000 units of your product in the next hour. It doesn't work like that. I love how people think that it's like cool, I'm going to start selling these coffee cups and it's like I'm going to make millions. There's one viral video.
Robby:That's all I need on TikTok, on TikTok, filmed on your phone, on my phone, all right guys.
George:Thank you so much. As always, some of you are listening, have been listening long-time listeners. We've got a lot of long-time listeners and regular listeners to our podcast, but not necessarily subscribed. And if you're not subscribed, I want you to go home. I want you to look at yourself in the mirror and I want you to think about what a disappointment you are wasn't it?
Robby:yeah, get your life together, get your life together.
George:subscribe to the channel. Then call up your mum or your dad or your goldfish. Get them to subscribe as well. All three, all three of those people or things, look forward to speaking to you next time. Guys, all the best. Thanks, guys.