Million Dollar Days

The Power of Effective Communication

• Robby Choucair and George Passas • Season 1 • Episode 88

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Unlock the secret weapon of successful entrepreneurs and leaders: mastering effective communication. In this compelling conversation, we dive deep into how communication shapes everything from business operations to family dynamics, and why it might be your most valuable professional skill after thinking itself.

We begin by examining how communication styles determine outcomes in high-pressure business situations. Through real-world examples from construction sites and boardrooms, we demonstrate how the ability to adapt your communication approach based on the person and context leads to breakthrough results. One fascinating revelation: sometimes being direct and concise solves problems that hours of discussion cannot, while other situations demand patience and elaboration.

The conversation shifts to practical frameworks for establishing clear communication channels in organizations. Learn how implementing simple systems can prevent miscommunications, save countless hours, and improve team dynamics. We share actionable strategies for setting appropriate boundaries in workplace communications, especially in today's digital environment where professional and personal messaging can easily blur.

Perhaps most compelling is our exploration of communication during conflicts. We reveal techniques for stepping back during heated moments to find logical solutions that benefit all parties, whether in business negotiations or family disputes. This skill alone can transform relationships and business partnerships.

Finally, we examine how artificial intelligence is revolutionizing communication efficiency. Discover how forward-thinking professionals are leveraging AI tools to handle routine communication tasks while focusing human attention on high-value interactions. As one of us notes: "Your job is going to be dependent on how well you can use the AI tools at your disposal."

Whether you're looking to improve workplace efficiency, build stronger relationships, or enhance your leadership presence, this episode provides the communication blueprint you need to succeed. Subscribe now and join the conversation about the skill that might just change everything for you.


Robby:

I need this light on all right.

George:

High impact business and entrepreneurial topics. Why most people will never get rich. The 10-year overnight success lie. Should you quit your 9 to 5? The three people you need in your life to win oh, that's a good one. Two more Huh Did you? That's sick. The three people you need in your life to win the circle oh, we've kind of done like a power base. Six figures is easy, seven figures breaks most people. You're not tired, you're undisciplined. Motivation is a myth. Build systems instead. One habit changed everything for us oh yeah why you should do hard shit daily.

George:

How to think like a winner even when you're losing. Why you should do hard shit daily.

Robby:

How to think like a winner even when you're losing. I got these. I could to ask the girl who managed the podcast. I said, hey, we've won the topics before. Um, so she had had a money.

George:

Who's this?

Robby:

The girl who manages the podcast.

George:

Oh yeah.

Robby:

Yeah. So I said we won the topics before, like, don't wait until I provide you, provide me the topics. So she gave me, had a, had a money. That's why I came with the money thing. Uh, political pulse, so all shit happening politics, uh, marketing, mastering entrepreneurs, edge and want to be a CEO. Here's the cool ones there.

George:

We should definitely mention Trump dropping the F-bomb. You've seen that.

Robby:

Yeah, everyone's seen it. We're rolling. Yeah, are we? Does it all look the same? Yeah?

George:

I'm skinny, yeah, but I feel it looks fat. Maybe it's just the white t-shirt. Go do push-ups, come on, come on.

Robby:

Do some push-ups.

George:

I don't need this. Do some push-ups. Yeah, I don't know if I should be doing shit yet that's the only thing. Yeah, fair enough, then that's why I haven't done anything. I'll wait one more week and then I'll start Try doing one push-up. Yeah, just get it out.

Robby:

Yeah, that's how you feel. I'll be fine. I'll be totally fine, yeah.

George:

You've got to slowly build the strain. Yeah, I'm in no more pain.

Robby:

No, more pain at all. Yeah, I'm sure if someone punched me in the and diggle, they would also be very, did you notice I washed?

George:

this, by the way. No, I didn't, yeah, but you could have ironed it. You shit can't.

Robby:

You think I'm going to fucking sit there and flat an iron and stuff? I washed it twice trying to get the wrinkles out.

George:

Yeah, oh no shit, I'll bring it, I'll fucking iron it.

Robby:

It's called Nicole, put that in. Start the episode. Start the episode now. Are we both good, ready to roll? Yeah, all right. You know what I've never? Let's start again. Let me sip my coffee.

George:

How's your coffee? Yeah, it's good. It's probably the best coffee I've ever had Sugar I didn't even know we had sugar. No I don't I never noticed it on the bench.

Robby:

Are you serious? I only have sugar in Greek coffee. I don't normally have it in anything else, but today it felt like something sweet, you know what I'm happy to never, ever do. What's that Hot air?

George:

ballooning. Yeah, I've got no desire. It's got to be the stupidest shit. Oh, you get up in the air and it just fucking. Which way are we going? Whichever way the wind takes us, you cannot steer the thing.

Robby:

You know what I mean, dude. I was on the way to work yesterday morning and there was people hot air ballooning near Port Melbourne as I was coming in and I'm looking at them and the guy was dropping and the thing wasn't on and they're dropping and they're dropping and then he lights the thing up and they're like giving it gas and they're dropping and I'm like that's some like we got helicopters and shit. What are you guys doing? That's some stupid. I would. I'm not saying I'd never do it, I'm saying I would. You're not going out of your way to do it. I would. I wouldn't be sad at all if I never did it.

George:

Yeah, I wouldn't be like so I kind of feel like that about skydiving too. I know you've done it, but I've got no desire to be like, oh, I want to go jump out of a plane, like why, I'm fucking good here on the floor, it's great, yeah, but so that's a fear. No, no, no, I don't think I'm fearful of it. No, you reckon why what you got to jump out of a plane, it's fucked. Oh, I'm sure going to do that. I'm scared of high toilets and shit. I would do it, but I've got no desire to go out and do it like there's a risk of death.

Robby:

Yeah, there's a risk of death.

George:

I know, but that actually you know, probably from a statistic point of view it's probably more risk crossing, crossing the road than what there is jumping out of a plane it is um when I it.

Robby:

It is a big relief when the parachute comes out Like oh, it's very rough when the parachute comes out by the way it's not smooth. Yeah, it's like you're getting pulled up into your yeah you're kind of almost. Yeah, you're kind of yeah, you're free falling, you're dropping it at, however many Ks an hour. Whoa, like Jesus, rough on all aspects. Yeah, I was trying not to be too graphic, yeah, but look, fuck, hot air balloons. That's what I was trying to get rid of. Get rid of them.

George:

Yeah, get rid of them all of them ban hot air balloons, although we could get some branded hot air balloons that might be alright yeah, if you're gay with rainbows on it yeah, what sort of I don't what sort of branding is that going to be?

Robby:

I don't know.

George:

Look at us.

Robby:

We've got a balloon they cannot steer. I don't know which way it's going.

George:

Surely they have some control. They've got none, bro.

Robby:

None Zero.

George:

They wait, they look at the weather forecast in the morning they have zero. You cannot steer the things. I was dissing them before I knew that they go up and it's like, okay, we anticipate we're going to go in this direction because of the wind and we'll bring it down in this area.

Robby:

So the wind changes, they're out at sea.

George:

They're gone. I'm telling you Are you serious? I swear to God, YouTube it or chat it or Google it or do whatever you do these days. Do you go to chat?

Robby:

before Google these days. Depends on what I'm looking for. Yeah, if it's information, yes, if it's a restaurant or something, nah, yeah, good point.

George:

Good point. Yeah, because yesterday I went to look up the payload of one of the utes I've got from my employees because I had to go pick up some heavy shit and I needed to see how much the ute could take. And for my employees, because I had to go pick up some heavy shit and I needed to see how much the ute could take and I was going to go to, I actually opened up Google. I'm like hang on, what the fuck? And then I opened up Chat. Chat found, because if I went to Google it would show me the pages I'd then have to go to them, I'd have to read, I'd have to. And I put in the make, the model, everything it searched, the models, these are all the payloads that they can take, go. And I was like oh, how good's that. And then I called the bloke up. Oi, you got to be careful, you got to tell me why.

George:

Sometimes it's not 100% right. Oh, it was close enough. Yeah, it said 750 and what I put in the back was 600. So whatever, but people forget.

Robby:

Google has, oh, the AI now up the top. Yeah, do you know what I mean? Yeah, um, but funny you mentioned that because one thing we've we're doing now is, so, for all of our SEO clients, we actually there's a, an aspect of the strategy that is, uh, it's what they call GEO. Yeah, um, so it's generative engine optimization. Yeah, yeah, did you know? I'm going to say this because it's going to be here first, but soon we're going to run ads on ChatGPT. Oh, no shit, like sooner than people think this year.

George:

So you'll see there and then it'll be like a banner on the side. I don't know how, what the-.

Robby:

I give you that answer check out the latest from our sponsors. Yeah, or it might be like you know what I mean, like if you're paid ads and they say who's a builder in the area? Oh they'll give you yours. Yeah, here's. You know, pascon's one of the builders that you know. We operate in this area, providing us their sponsors, or something like that. Yeah, it's going to be massive.

George:

Yeah, that's a really cool idea. Get on fast. I like that a lot. How's Trump the other day Dropping an F-bomb? Do you think people?

Robby:

made a big deal about it. It's the first time the president's ever sworn. Oh, really, yeah, since 1700 or something.

George:

Yeah, good on him, richie did it just to be the next, just to be the first since the last, I think he what's your take on the? I reckon behind closed doors he'd be dropping f-bombs everywhere. He'd be dropping f-bombs and real bombs. There you go, set it here. Um, no, I reckon. I reckon he'd be, yeah, like he'd just be like one of the blokes talking shit. I'm going always stop fucking around, get this done. I don't want to hear this sign this policy, get it done. You know what I mean, but I reckon there was probably a level of frustration in what he was saying. Like I don't want to hear this sign this policy, get it done. You know what I mean, but I reckon there was probably a level of frustration in what he was saying. Like I don't think he dropped it on purpose in the sense of to be political. I think he was just talking because they've been fighting for so long that neither of them know what the fuck they're doing.

Robby:

They walked off. What's your take on the whole situation?

George:

I don't know enough about it. Yeah, okay, I it. Yeah, okay, I. I can't it's. Is that embarrassing? I don't know, I just don't. It's not. It's kind of I get it's important, it's probably the biggest thing happening in the world at the moment, but I just don't know about it.

George:

And either side I'm sure both sides have much to blame, and you know what the fuck thing is about war. In this instance, it's egos, it's two fucking blokes on either side are dictating the lives of millions of people. Yeah, that's what it is. It's fucking two men behind a desk in a fucking comfy room, nice and warm in their mansions, going oh fuck this guy, I don't like his beard, I don't like this. We were here first, they were there. Next they came here, they did that. We're going to bomb you, we're going to bomb you, and the people that lose out are the civilians, just the average human, every human there. That's who loses out, and that's what's sad about it. And then it creates generational hate between those people. It's like okay, you know, when I hear someone and this happens, mind you, still Greeks and Turks, all right.

Robby:

Enemies.

George:

Yeah, they don't like each other. And I look at them, I go are you a fucking idiot? Yeah, but honestly, are you a dumb cunt? Are you the dumbest person going around like is it? This is something that? Yes, it happened. It happened hundreds of years ago and it was a real thing and it was bad. But are you seriously carrying that hate for that person because of those things that happened back then?

George:

so okay unless it was like genuinely your grandparents, and then they pass their wounds on and that happens though it is, it's that there is an element of that, and I'm sure that's what's going to happen now with this war in israel and and what's going on there, that's going to happen with those people happens. Yeah, that's been going on for and Trump said it's been going on for hundreds of years- yeah.

George:

And I think that's going to 70. Oh, whatever it's been. Yeah, yeah, yeah, but that's a long time, man, that's a long time. Those people, I guarantee you, like, I've got Instagram on my Instagram feed every now and then you'll scroll past and or the other. Yeah, yeah, you know what I mean, and they're very passionate. No, they did this first. Look at this, look at what they're doing. They're starving children of water. They're doing this and it's like, again, I just flick through it because I don't want to consume my mental space with any of that stuff, but yeah, it's man, just make love, not war.

Robby:

It's interesting. It's interesting, it's interesting. I don't know why I tend to like it. When I say I tend to like it not like From an interest point of view, I tend to have some level of interest in it. Only when the US gets involved. Like-.

George:

When they put those bombers through the other day. They had those stealth bombers go through and-.

Robby:

Yeah, which I thought was a big mistake personally, but like why you?

George:

They just don't, didn't want them to have. What is it?

Robby:

I kind of lost a lot of respect for Trump. To be honest, really, yeah, he, he went and dropped the bomb. It's like imagine you and someone are having a fight and then I go and I punch that person in the face and then I say, now make peace yeah, I saw that.

George:

I thought that it's like, as well that was stopped. It's like, was it nuclear? They were trying to stop him from having nuclear weapons or something like that.

Robby:

That's some, that's what they tell you. Yeah, yeah, yeah, that's right, that's, that's the media. Yeah, yeah, yeah, is that true or not? I don't know, um, that's right, but we don't know what's true, what's not, not, no, no, but yeah, I also think he's not in control. Who?

George:

Trump. He's not in control. No, in what regard?

Robby:

Do you think that was his own decision Of his doing? Yeah, I don't know. Do you think he sat there? Let's bomb him. He was coming in saying anti-war ceasefires, let's make peace're going to stop everything in Gaza? Blah, blah, blah. Interesting. And if someone made you do that with the plan that this is what they do, and then they didn't do their bit, that's when you'd be pissed off and swear on television. Yeah, true, yeah, there you go. Yeah, I don't know why, but I find it.

George:

Maybe I'm getting older maybe I used to be terrified of war when I was a kid Under 10. I just used to think, oh, I'm going to go to war, like we're going to go to war and I have to fight, that my dad's going to have to go. I don't know why, like safest country in the world. Yeah, it must have. I think it would have been something somewhere I saw.

Robby:

Yeah, it must have been fed through from somewhere.

George:

It could have been the news news you know what I mean. They all show the doom and gloom. So I probably saw it there and then I was scared of it. But I'd like to think if I was in a room with people say, I was a world leader, which you know, it's going to happen soon. I'll start with Premier first. Premier first. Yeah, Vote, one Vote one GP.

Robby:

We're going to get hate on this video.

George:

Huh, we're going to get hate on this video now. I'd be upset if we didn't. If I was in a room, I reckon I could Come on. Guys, shake hands, let's go.

Robby:

You reckon.

George:

I reckon I'd be pretty good at. It Happened to me the other day. I was in a meeting with some heavy hitters and Some heavy hitters yeah, okay, I don't want to give anything away, but there was two parties. I was the third. There was two parties there that were butting heads in the sense that egos were getting in the way. I want you to do this. No, you need to do this because that's what the documents say. So it's just construction related. Yeah, construction related.

George:

I'm not going to give anything away because it's sensitive, but there was two people there and they're punching on and I'm like guys, can I just interject? Can I just step in just for a second? Can we put on our logical heads for one minute? You're saying to do this, but you're going to pull it down anyway. How about, instead of us going to the effort of having to do all the work and do this and do this, you're going to have to pay for that. Yes, yes, I am Great. You're going to rip it down, aren't you? Yes, great, how about you give that person a thousand dollars and you call it a day and just move on to the next thing and then, like, they both took a step back. They're like, yeah, okay, that's a good idea. I go, let's just be logical about this just for a second, just be logical. And I was stepping over the line a little bit. I didn't need to talk, I just said, guys, let's just be logical. There's no benefit to either party of you guys doing this right now. It's going to take longer for us to do the work and then it's going to you're going to have to pull it down anyway.

George:

So I like to think in a lot of those situations, I can often remove myself. I take that step back. I kind of feel that in stressful situations, I kind of I don't. I try not to get emotional. These days, there are definitely times where I do, where I'll get in and I let my emotions get the better of me, and when that happens, I think it ends up being a negative consequence as a result.

George:

Because it happened to me the other day where I just lost it at someone. I just said, go, fuck yourself, I'm not listening to this, I'm done, see you later. And then I was like, fuck, I need him to do some work for me. But in every other situation when I'm in that position, I feel that I actually rise to the occasion, and I think that's a really good skill set, because I don't care about it definitely becomes an ego thing and a pride thing. I believe you want to be right, you want to be the alpha, you want to be this. I would rather get the result and everyone wins, and I think that's a really good skill in life and in business if you can do that.

Robby:

Do you. Isn't it the same thing, though, with what You're trying to aim for, the, so you put your pride, isn't it the pride? So do you get pride from getting the result, though?

George:

Yeah, there's a level of it, sure For sure. There's probably ego in that too. Hey, I solved this problem because I'm so good at conflict resolution.

Robby:

Yeah, cause I know there's some people that, uh, I just realized that doors open. There's some people that I know that uh would get on board with an idea and if it's theirs, yeah, yeah, yeah. But it's like if someone else contributes that idea, they'll be like, oh. And then it's like, oh, you need to feel like you contributed to buy in. Yeah, do you know what I mean? And then it's like and then to work with those people, you generally plant the seed, and then let them say, fuck, it's a great idea. Yeah, that's the next level.

George:

Think of that yourself. Wow, that's the next level. Just plant the seed and let them come up with the idea. Wow, you guys are amazing.

Robby:

You guys have done great work here. But, yeah, I think communication might be the most, arguably the most powerful, maybe the second most powerful skill. I think the first is your ability to think. That's the first, because if you're stuck on an island talking to the trees not going to help you, no matter how bespaced of you are not going to help Wilson. You know what I mean? Yeah, but like good entertainment. I'm sure he didn't have a good time, but hey, I've seen that movie.

George:

I'm actually surprised you got the reference. I'm really surprised you got the reference there.

Robby:

See A 20-year-old movie. You've seen that one. But yeah, I think there's real power behind the ability to communicate Without a doubt.

George:

I think you are bang on in professional and personal life.

Robby:

Oh, everything yeah.

George:

I was having a conversation with my wife yesterday and she was getting quite emotional. Who would have thought no way?

Robby:

Who would have thought Nicole, yeah, women in general, women in general who would have thought it's just not something. You see, it's just not something.

George:

It Women in general, women in general, who would have thought it's just not something. You see, it's just not something. It's so bizarre. Anyway, I could see the direction that the conversation was going Like it could have brewed Like if I bit back. It was on for young and old, but I kept calm, cool, collected the whole time, made jokes about what she was upset about.

George:

All right, it was dangerous, but it was like it was a level of listening. Yeah, yes, I agree, hang on, you're putting words in my mouth. I'm like, fuck off, but in a funny way. And then she's like and then anyway, it controlled the situation and again, a level of ego. But the communication aspect of that I could have very easily gone no, look at what I'm busy, I'm not putting up with this shit, just sort your shit out. Okay, I'm done Whatever and hung up. And then you're in a bad mood for the rest of the day. She's in a bad mood for the rest of the day. You get home, dinner's not cooked or it's half, or it's cold, out of principle.

George:

But yeah, communication is so key, so key, even with your kids as well. How do you communicate with your kids? Because a lot of the time. I see this too. I see this quite often being a parent and having young kids. I see other parents that are short with their children in the sense of the way they speak to them and it's like hurry up, stop sitting, move it, get going, put your shoes on, do this.

George:

Hey, relax, dude, how lucky are you. You got fucking a healthy kid. Talk to them. They're doing everything they are designed to do, not listening and be a child and be curious and run around and have all this fun and do what they want to do. That's part of what they are. So being able to communicate to children in a way that's impactful and meaningful, that's the challenge.

Robby:

Do you know what bothers me? When you see people who are the least friendly to their own, it's like when they're out and clients and friends and they're hey, how are you? Blah, blah, blah, and like you talk to the kids and the kids are like my mom's never like this, yeah, and then you're like, what do you mean? And then like, and then you see her at home, yeah, and then it's like a whole different thing oh, it's like inconvenience, like oh yeah listen to me go to bed.

George:

I never do this. I can't wait to have 10 minutes to myself. I'm like fuck man, your shit's broken when you're thinking like that.

Robby:

Yeah, and it's like it's so bizarre so bizarre.

George:

It's not easy being a parent. It's a challenging thing. And hey, have I been like that? Yes, have I yelled at my kids?

Robby:

Yes, what? Okay, so tell me what in life is like. This is fucking too easy. Like what's that thing that's worth it? That's so easy. What Cake have you tried to make a cake?

George:

No, eating a cake. Yeah, but you know what I mean. Yes, I know what you're saying. Anything worth doing is always going to take effort yeah, always. Now you said six pack by September and it's like you've been training every single day, dropped a few kegs Me, of course, on. Yeah, that's it. It's easy. You have to put in the reps and do the work uh, is that a condition?

Robby:

what like the thing of like it's not easy, like we have to, like it's like we're always justifying it, do you know? I mean like it's not easy doing, it's not easy building a business, it's like. Why do we have to say that?

George:

yeah, it's probably a if it's like a security blanket if you fail. Oh well, it wasn't easy. Make you feel better, yeah.

Robby:

Like a coddle Could be Speaking of coddling. Did you say that, gary Vee? What's coddling, coddling? Yeah, it's kind of like it's okay, george, oh okay, you know no no-transcript won't talk about it, but it's a great video, um, but yeah, that's. I think we're gonna give context now to people. Nah, they can follow us on instagram. Yes, maybe we Maybe we'll share it. Maybe we won't, maybe we will, maybe we won't.

Robby:

He talks about a video where because he mentions coddling in the video, that's why I thought of it and it's a video where someone gets three years notice that the company is changing cities and if they want to stay with the company, with a company, they have to work remotely. But if they work remotely there's no opportunity to grow in the business. But they can keep their job. Yeah, and the person was complaining. And then Gary Vee's like what the fuck? And he's sitting flipping out. He's like you're entitled, you're this, you're that, you're three years. I completely agree.

George:

Yeah, completely agree.

Robby:

And he's like dude and a half minute thing of him just going off yeah, it's like so, true though fuck so good, so good.

George:

Um, yeah, but that just goes to show like how much people are in their lane from the perspective of fuck, like three years I have to find a job. In three years I have to leave my security blanket and go outside of the zone.

George:

I know, but you know what I mean. I have to find a job in three years. I have to leave my security blanket and go outside of the zone. I know, but do you know what I mean? Things have to change. No, no, I like it here. Funny, I had that even with some employees when we moved office. Some of them were like, oh, I like the old office better, this one is 10 times better. They were just used to their space, their corner, their commute to work, and now it's a little bit different. And that change affects people. We had role changes within the business and when they first got into that role, like, oh you know what, if I don't like it, and now they're doing it and they're really good at that role, they go. I knew you would be because I've I know I can see your skillset, I can see how you are. And now they're doing they're killing it in that role. And yeah, people often resist change.

Robby:

Speaking of change and employees and communication. How do you this is actually a good thing to talk about how do you manage communication in your business across everyone? Do you know what I mean, Like? What tools do I use? Or?

George:

just how do we Everything, everything?

Robby:

So one how do you like, do you hold regular meetings? Do you do one-on-one catch-ups, Do you? How do you control communication between people?

George:

Yeah, how do you do?

Robby:

it. Yeah, yeah, yeah. Do you know what I mean? Like, how do you make sure that this person because I'll give you an example before you explain Our marketing coordinator has gone and given a job to our graphics designer? The graphics designer has gone and put all their heart into this job and brought the job yeah, it's done, cool here. And then they brought it to me and I was like it's rubbish. The fuck is this? No, it's not rubbish, it's not what we wanted.

Robby:

Yeah. And then I'm like, hey, like I feel bad, like she tried, like she put in a lot of effort into it you can tell by the work and I'm like this is probably good for someone else, but this is not what we requested, yeah, it's not. And I'm like I looked at it and I'm thinking to myself who do you blame here? Do you blame the person for not understanding the job? Do you blame the person for the directions given, or do you blame yourself and say I should have overseen this better? Yeah, yeah, I mean, it's like how do I control that communication between them? Because, in my opinion, it's everyone's fault. There's a level of responsibility. Yeah, there's a level of responsibility across. Everyone should have asked, should have given better direction, should have let it. Yes, you know, you know what I mean. And then it's like how do you this is a problem I actually got to deal with today how do you, especially like in construction there would, I assume, trades, this guy, that guy, contractors, team, admin, architect, engineer?

George:

Yeah, heaps. So good question. I think and in that environment you're very true Like there's so many stakeholders you have to communicate with, so there's got to be a level of you need to be a good communicator in order to be able to get the result. So I think first of all you've got to what Good communicator so as in to get your message across of what needs to be done or the request that needs to happen.

Robby:

What is a good communicator?

George:

Someone that, I suppose, gets that result and is able to do it in a way that's efficient and is able to do it in a way that's not combative and is collaborative. So for us, I think the very first thing is you do need to have a framework. For us, I think the very first thing is you do need to have a framework. You do need to have a system, because everyone is going to be different. As we said earlier, the way your parents spoke to you as a kid growing up are probably ways that you're going to speak to other people. Often on a construction site it's dealing with adult children, trying to get them to coordinate and do work together and all this sort of stuff. I think the very first thing is to have a framework or a system in place of how you communicate. So, for example, we used to have this when I first started and I've learned this along the years. So when I first started my business, my old man would be running the construction sites, I would be running the office. I would have trades call me and say, oh, what time do you want me to be on site or what day, and what do you want to do here and what do you want to do there? And I'm like, oh, yeah, I guess. Do you want me to come Monday? Yeah, go Monday, I guess. And then Monday would come and Steve was like, no, I'm pouring concrete, what are you doing here? And it's like that miscommunication. And then we found that some of the trades were actually playing me and Steve off each other and they're going oh, george said for me to be here Monday. And Steve told me that I could invoice this because it's extra work. And then we got to that point where we realized that was happening and we said, cool, we got to have a system Say all site-related queries go through this person, all administration through this person. So we established that from day one with all the trades I go, don't call. And then also being disciplined enough not to answer those questions, so when a trade calls me up and says, hey, what day do you want delivery, I'd say have you spoken to Simon? Have you spoken to Steve? Like, yeah, even if I might know the answer, even if I know the answer, I don't tell him because I want to go. Cool, next time you won't call me, you will call this person. So I'll say, yeah, speak to Steve. Have you spoken to Steve? No, I haven't. They go. What are you calling me for? Steve runs the site, simon runs the sites. Whoever it is, go to them and then vice versa.

George:

So communicating that process of how communication comes in and out, is really important. And we still we do that from day one, like with any trade. We get in who to speak to, yeah, yeah. So we say, yeah, no, you got an account email. Cool, speak to D. You've got a administration question, you speak to Angelo, and so on and so forth, and then it trickles down from there. So we establish that Within the team there's that level as well. So I try and now tell the guys, because I told you the other day, I get like a hundred emails. So I've told the team oi, don't CC me in emails, I don't need to know that. You've emailed the carpenter. Did you do that because of our conversation? Oh, it followed. Yeah, yeah, it did Because I was getting. Look, I had that before, I did have it before. But then it just creeps in again and if I'm really stepping into this CEO role, I don't need to be CC'd in the email of the drawings yeah, of the drawings going to a contractor for pricing.

George:

I just don't need to know that. Look what's the. What's the other Other than me going click file. That's all I do. I don't read it and it's just a waste.

Robby:

Then I just get 300 emails, yeah and then you're spending 20 minutes every day filing that's right, that's right.

George:

Necessarily, that's right. I even set up some after our conversation. I set up some automations, which I never knew how to do. Rules yeah yeah, I get a few emails that are always the same like my backup emails for the server. It just automatically goes into a folder. Now that's two every single day. Two emails every day that go in my inbox Now just in a folder. I don't even see them. I just check them to see that the backups worked every now and then.

George:

So then within the team we use tools like WhatsApp, but we've got different groups for different things. So, say, we'll have an operations one, we'll have a head office one, I might have a project specific one with me and two other people, or whatever it might be. The team have their own communication. So we have WhatsApp groups. We've just now incorporated mondaycom, so we're using that to help communicate and see what's going on. So I can now go into Monday and see all the tasks that need to be done. I can allocate tasks to people, they can allocate tasks to me, and we can just have a snapshot. And then I can even just go okay, cool, where's that package at? Cool, I'll speak to that person and I go, hey, what have you done with this? And they can update that. So maybe they update it and I don't even need to call them or see them because, yep, I can see that's action, great. So that's a level.

George:

Definitely, using tools is going to help you. Without a doubt, you've got to use some form of a system to be able to communicate. So, as I said, we use Monday. We've got the WhatsApp groups. Emails again is another form of communication. I try these days a lot not to be bogged down with emails. I'm really trying to clear that up in my life.

Robby:

How do you make sure they speak in the right way, though? So what I found-. Sending an email and then sending a proper email is two different things.

George:

Good question, Because I found this happen in the group chats actually, and it was two things that I realized In our group chat. It was the boys, Okay. So there's memes going along. There's things in the group chat that shouldn't be in a professional group chat. Say what you want with your friends, but because we do have a close relationship with everyone, like I will swear at someone, I will do this, I'll do that, and I realized that just this year that it got too chummy in that regard. So what I ended up doing is I deleted the old group chat. I said everyone delete all group chats, we're starting fresh. And I created group rules and I used chat for that to help me. I said this is what I want. Can you frame it and write it in a way that's you know, whatever? So now in your description it's got a whole bunch of things. So no, just off the top of my head there's a whole range of things, but obviously you can't be abusive, you can't be saying these words.

Robby:

You can't it's not no memes.

George:

No, like you can put little things, like you know playful things, that's fine Within yeah. Within a work environment.

Robby:

I don't want anything. It's going to be safe for work.

George:

There's nothing racist, there's nothing derogatory, there is nothing in that group chat that's going to be detrimental to me because let's say you have an employee that okay, look, simon, I gotta fire you. And he's like fuck, this guy can't believe he's fired me and he goes snapshot everything here, fair work. He called me an arsehole here. He called me a wog here. He said my hair looks bad. He goes, I'm fat, yeah and it was.

Robby:

It was all in different contexts at the time.

George:

Yeah, that's right, that's right yeah because you're mates and all this sort of stuff, and I saw that A as a risk, but B, it's just not appropriate for work. In my own private chat I'll do what I want and say what I want with him. Okay, that's completely different. And again, because there's a relationship there, not just work. He's, he's my cousin as well, but there is that aspect of it too.

George:

And look, even another thing I put in the chat because people still do slip up, they might say that an F-bomb, they might say C-bomb, they might say something in that group chat. Oh, the other thing I introduced a female into the group, so even more reason for them not to in one of the group chats. And then I also put one of the clauses in that chat was something along the lines of anything said by any individual is a reflection of them and not the position of the company. Do you know what I mean? So it's a sort of like a little disclaimer saying if you do slip up, that's on you, that's not.

George:

Oh, pascon allowed us to swear and say these things and all that sort of jazz. So there is that element of it too, just having some rules. But that's again a system. How do you communicate what do you have in place, because it's not a problem until it becomes a problem, and I think a lot of the time we learn from our mistakes. So it might take me getting sued and going to fair work because I didn't have that system in place or I've thought, hey, this could be something we need to address now, so it's not an issue in the future.

Robby:

So you've set communication rules.

George:

Yeah, a few communication rules. I think there's definitely a level of training that you could do to help people communicate better, and Simon has seen that specifically. He's a bit more of a hothead when it comes to dealing with people on site. He's just short sometimes in the sense of Together Simon, that's it. Come on, simon, no, but he's very direct, right, wears his heart on his sleeve and he's like I don't give a fuck, like he's not being personal, it's just a level of frustration. He's like I don't give a fuck, just get it done. Like why are you talking?

Robby:

to work.

George:

It's also funny how fired up.

George:

He is, yeah, he's just passionate. Like he loves, he takes it personally, which is a great like is a really good quality, I believe, because he cares a lot about the product that he's delivering from, because he, because it's a, he feels it's an extension of him professionally and personally. Like he'll drive past that site I built that, it's not the trades built that, I built that. That's how he will see that. So I love that about him and how he goes about it.

George:

But it's not always the best way to communicate to these trades or to people because you're going to get them offside. They'll be like, no, I'm not interested. Fuck, you watch how many coffees I have and how many cigarettes I'm having. Is that what you do here? Even though it was just a simple observation, like Simon's been there since 6.30, opening up side, walking up the things, and he sees someone coming in there and it's like you're not doing that, I said, well, that's probably not the best way to communicate to that person. So if you have a team that does require a lot of communication skills, then you've got to train them in that too. It's like cold calling. Have you ever done cold calling? Like hitting the phones Me, phones me. Yeah, yeah, I have you know. But I mean like as a job, like what's you know, those in those rooms, huh, oh well, there you go. So there's got to be a level of training there, like you can give anyone a phone, that's what I meant I meant that one some calls yeah, that's what I mean.

George:

I mean that one like call centers, because that's hard cold calling is full-on, like if you're on the phone.

George:

You're making 100 phone calls a day like how are you communicating? What are you? Because if you go, it happens to me all the time I get someone calling me. Oh, hi, sir. I'm like, is this George? I said yes, who's this? And it's like, oh, would you like to be? Because we actually have a free energy done.

George:

I can just hang up now, Because someone hung up on me years ago and it pissed me off. So now I just hang up and I'll block them. I know it probably doesn't do anything, but I'll block the number. But as soon as that, if they approach that differently and say, listen before you go, this is a cold call, maybe just approach it a little bit differently and you're like, oh, okay, what's it about? I'm not going to hold up too much of your time, so you tell me whether we're going to continue further on this conversation or not. It's about your electricity and we can replace all the lights in your thing for free. Is that something you're interested in, yes or no? Because if it's not, I'm gone, Because then it's a no. Hang up next call.

Robby:

Yeah, also so there's two sides to that. I'll take this from someone who's done the job.

George:

Yeah, yeah, yeah, I need to.

Robby:

Not everyone would like that. Someone would be like didn't even ask me how I-all yeah. Do you know what I mean? Different people want to.

George:

I suppose it depends what the business needs, what's going to be the highest probability of you making a sale or doing whatever you've got to do? From that perspective, you've got to probably pick one path, because how do you know? You don't know the type. You don't have a profile on the person that you're calling. Yeah, it's just a number and a name.

Robby:

I used to work with this chick and we couldn't, we could not communicate Like I'm very interesting, hey, one, two, three, bang, say cool, cool, Take it easy.

George:

And she's very la, la, la, la yeah.

Robby:

And I was like she would tell me something and I'd be like you know, you just said 137 words. I could have said four like do you get that? Like you just wasted so much fucking time and, dude, we would never, ever, couldn't get along she was a nice person. Yeah, could not get along at all. We would just, I would say this, who would say that? And I'd be like we're talking different languages.

George:

How funny. Someone the other day said to me it's like hey, robbie's really direct yeah yeah, yeah. I'll tell you later.

Robby:

I'm so direct.

George:

I said, yeah, I go, that's how he is, that's a good thing. I was overhearing a conversation and I was like, like, is he angry at him? Like he goes, no, no, but you know what you're going to get, right, you know what you're getting. It's not. Oh, I wonder what Robbie thinks. Robbie will tell you what he thinks. Hey, was that the best thing for you to have done just then, because it's also helpful for the person you're giving the feedback to like. Being direct, like, don't beat around the bush, what? Hey, that hat and jacket doesn't match. Just so you know this one, yeah, yeah, but it's like. But saying that it's like, hey, but it doesn't work with our company branding.

George:

You should probably maybe tomorrow come in and don't wear that. It's not saying, hey, you're ugly, yeah, you're ugly and I can't believe you made a stupid decision to wear those two color choices today. It's no, no, hey, that doesn't go with our company branding. Make sure tomorrow you're not wearing it. Thanks.

Robby:

I believe in, it is a skill If I can say the same thing to you in six words. There is zero benefit to saying 400 words.

George:

Yeah, it just comes down to your disc profile and where you land in that thing, because, okay, let's just say, what's this girl's name? Sorry, not this girl's name, this chick that you were talking about, that you communicated. You could have gotten more out of her. Was she working for you, with you? Was there any connection other than you sitting next to her?

Robby:

Yeah, we were doing like we'd be on the same project.

George:

Yeah, Okay, great. So you knowing what she's like as a person and where she fits in her profile, a person that's really talkative, you could control that situation and communicate and say hey, Jessica, how was your weekend?

Robby:

Yeah, oh, wow.

George:

My weekend. First I got up, I got a pedicure, I got a manicure, I oh wow, I'm weakened.

Robby:

First I got up, I got a pedicure.

George:

I got a manicure. I drove here, I went and tanned. I did this. You're just oh wow, that's great, that's awesome, I would do that yeah.

Robby:

So there is a level of that. It was the. Whenever we'd get to the point of a particular thing and I'd be like, imagine, okay, imagine this is where the issues would arise. It'd be like, okay, cool, there's something on site. And I'd be like, hey, george, this, this wall here, see how it's black. Yeah, needs to be white. And I'll be like well, see this wall, it's black here. When they painted it, I think they were looking at different things and blah, blah, blah. And then they go around this whole thing and then they're like I'm like so what do you want? Like I'm busy, what do you want? No, we need to make it white. I'm like you couldn't just fucking say that, yeah, like come, I don't care about the story behind it, I don't care about you know what I mean? And it's like but some people need that.

George:

Yes, but then the training there would be, and this is probably where doing something like a disc profile with all of your employees would be a powerful thing. Going to do it? It's just we've been stupid six months, but the next six months is looking a lot better, where I can plan that. Get someone in and train them. You're actually going to do it. Yeah, I really want to. I think it's going to be beneficial for my team, particularly because I can see the different personality types. What if we just paid for it?

Robby:

No, no, no, what do you mean? Look, so do you think there is benefit in getting someone in?

George:

Oh it's whoever it's, whether someone comes in or someone, I'm not, I don't want to run it. Do you know what I mean? So I think some cause I'm. I understand it. I'm not trained in it. Does that make sense?

George:

Yeah, but yeah, I could. Probably. It might not be an individual, a particular person, it could be another company that just comes in and goes cool, we're going to do these disc profiles. It's just a level of helping your employees understand that, because someone might not know that about you. So say this chick. She's like okay, I like to ask me about my weekend. I want to tell you the story about why this wall should be black instead of white. It also works the other way. She should know how to communicate with you. At the same token, it's not always about her and about how she wants to tell the whole story, so everyone can hear her voice Sometimes. Okay, well, if you want to get the best out of Robbie, just give it to him in three to six words. Hey, robbie, can you paint that wall white? Absolutely.

George:

That's it Absolutely.

Robby:

Thank you, and then, like you got you, hey, I tried that. Hey, how are you? You don't know why Paint the wall white and I'm like I don't care. Hey, how are you? You don't know why Paint the wall white and I'm like I don't care, I don't care, I don't care.

George:

That's right.

Robby:

But she needs to understand that it needs to be done.

George:

It needs to be done, that's right, that's right. And then you make a call hey, paint the wall right. It's like okay, good Thursday, excellent. It's bang, bang, bang, bang bang. Like, get it done. I, I sort of flip between the two personalities yeah, but I do as well.

Robby:

There's a time to say, hey, man, like how you doing what's going on blah blah blah yeah, and there's a time for dude. 400 things happening right now. Hey, what do you need? Cool blah blah, go, yeah, do you know?

George:

what I mean. Yeah, and I think that comes with a level of training and skill. You've got that. Do you know what I mean? You've got that and I've seen that with you. You've asked me hey, is everything all right? I said, yeah, dude, I'm just heaps unstressed. I've got a lot on. I just can't Everything's happening at once.

George:

You have the what's the word Foresight, not foresight, awareness? You have the awareness to go okay, something's off on how george is acting. The last week he's not the type normally comes in hey, fucker, what's happening? And this. And last week I've just been walking past your office, not talking to you, and I don't hate you, it's like you don't take it personally. Huh, thanks for clearing. That's all right. That's all right.

George:

I thought I needed to because I saw you sad it was. So my life. Sorry, I was lying and just for context, that hasn't happened this week. I've been in a pretty good mood, I think. But yeah, there was periods where it's like shit's happening, shit's blowing up, clients are punching on and we're in this and this and trades aren't doing the work and whatever's happening. But you have the foresight to do that. That's because you're trained. A lot of people don't have that skill set A lot of people don't know, and I think that's as a business owner, as a leader. It could even be in your own family. How do you help them to be able to communicate in a way that's going to be impactful and meaningful?

Robby:

So what should people do?

George:

If you want to be better, you have to upskill, like okay, from a couple of things as an employee, either. Upskill yourself like get your iPad, get YouTube, like there are so many things there. In this day and age, I think there is no excuse for you not to be the best version of yourself for free. There is so much free content out there. You can literally learn almost any skill on YouTube. You can learn almost any skill by Googling it and doing research. Not necessarily have it, and then, if you want more and to go deeper in something that interests you, pay for it.

Robby:

Yes, yeah, or you might know someone that's creating an online community where you can learn everything.

George:

Learn everything About how they do About particular topics. Yeah, so that could be of interest to you. So it could be marketing, it could be AI, it could be branding, a whole range of things. Imagine if there was a place that you could go and learn all of that, all of it for absolutely nothing. You're talking content that would be worth hundreds of thousands of dollars, which I have no doubt, because when you accumulate the level of experience that this imaginary platform might have and you put it into one space and now you go, wow, I could learn that and it would cost me nothing but my time and effort.

Robby:

Yeah, and it would be called the CMO playbook, which stands for chief marketing officer playbook, and it teaches you everything and any business owner could use that. Any business owner could use it.

George:

How.

Robby:

They just got to go to cmoplaybookai and register for free. It's coming out, that's amazing. Next month I might do it right now.

George:

Actually 1st of August, whenever that is CMO, cmoplaybookai, Cmoplaybookai.

Robby:

CMOplaybookai. I'm going to bring it up. You can get on register. We're sharing all everything, everything, it is literally everything. But you know you just mentioned the thing about upskilling, right? Yeah, you know what I do with my team. Now. I say to every single one of them on Thursday morning, they all have a 15-minute meeting with me and I say I need you to dedicate two to four hours a week of researching what the latest AI trends, skills, platforms, tools are and come to me and say this is what's happening in my space.

George:

Just on the camera. I need everyone to see that. I know you can't zoom in, but it's Robbie's face.

Robby:

Zoom in.

George:

I don't know, zoom in. Figure it out, there you go.

Robby:

The CMO playbook.

George:

Cmo playbook and credit to you, because when you said this to me, right, you said, hey, I'm going to build this. I'm like do you know what? The first thing I said I'm going to join the list. Fuck this, this is great. The first thing I said I said how much are you charging? I got here, take it, take it, here's my money. What am I paying? I speak to you every day. I'll still pay you for it. Um, and you're like I'm going to do it completely for free. And I was like, why? Like I'm a capitalist, make money, fuck him. You're like, no, completely for free, everything, I'm going to give it away.

Robby:

Everything. I know it's going to be everything. I know. Yeah, I said why, and so I just need people to understand how good this is and how good everything is going to be for them. And just just a full, just for full, uh, transparency here.

Robby:

My goal is this Okay, my goal is you jump on, you learn some shit and you'll do one of two things. You will either take it and implement what you learned and run with it, and that'll be amazing and you'll be happy and you'll be like, hey, man, you know, you changed my business, you changed my life, whatever it is, and I'll be like great. Or you'll turn around and be like, hey, this guy knows his stuff. Come work with us and I together and we'll get some great results. And that'll be great, you know, and some people will choose to do this and some people will choose to do that, and whichever way you choose to go is up to you. There's no.

Robby:

Once you get in, I give you a bit, and then it's like, oh, if you want the rest, come. It's like, no, no, everything's there. You want to do it yourself? You got the chance. You don't want to do it yourself? Let's chat, you know, and my hope is, let's say, 10 000 people come in of those 10,000, there might be, you know, 10 or 20 or a hundred who turn around and say hey, come work with us. Yeah, and, and that'll happen. I believe that'll happen. But my goal is ultimately to build trust with everyone and turn and say like hey, man, I been doing this for long enough now I know what the fuck I'm doing. And it's like yeah, this is all laid out for you. I, yeah, this is all laid out for you. I mean, you can see it, you can see what we do, you can see how we do it. We educate people for free, anyway.

George:

Yeah, we do so much of that you know what I mean.

Robby:

It's like let me just give you everything. That's the whole thing behind it. Love it, but I think people do need to upskill man. I think people need to spend time. It has to be a level of responsibility.

George:

It has to be Look again. This is fine for employees. This isn't a bad thing for employees just because it's targeted to business owners who are going to implement it in the business Do you reckon people are scared about that which, About the if my employees upskill. If not, no, why would I be scared if my employees got better on their own accord?

Robby:

Do you think there are people who think, if this guy learns everything in the business, they might leave?

George:

Yeah, there's definitely people like that, for sure you know, but I don't. I reckon it's silly, it's a stupid way to think.

Robby:

Yeah, cause, imagine they don't learn it and they stay. Yeah, like seriously, seriously.

George:

I'd be pumped if one of my employees said hey, I've just paid out of my own money to go do this course. I mean you should have told me I would have paid for it. I would have paid for it. Yeah, go and I'll pay you to be there whilst you're learning it. I'm happy to do that stuff because I see the come to me. You need to be utilizing these skills, and every business owner should be doing this to a degree as well.

Robby:

Yeah, and I've come through some bizarre tools today. I'm like, whoa, this is available, yeah exactly.

George:

Have you thought about this? Have you thought about this? There's got to be a level of it, even in a construction business like mine, guys, find ways to do things better, more efficient. You should all be using ChatGPT. All of you should be using it. There's no reason or a platform like that. I don't care what it is, gemini or whatever you use. Use something. If you get a three-page email, copy paste, put it into ChatGPT 10 dot points. Please Don't waste your time reading a 43-page email. You'd do that, yeah, if I get ridiculously long emails, which I had a contract that like the other day.

Robby:

Don't you get summaries on your Outlook? Is that a thing?

George:

Yeah, it's built in. Yeah, I didn't know that. Oh really, yeah, there you go. Another thing I've learned today. I might introduce that oh, I've got, yeah, your Copilot.

Robby:

That's like an AI thing, though. You click it and it'll summarize the email.

George:

Oh, there you go, yeah, yeah, there you go, there you go. I just thought it was like just another chat, like the Microsoft version it is. Yeah, I know, but I just hadn't used it.

Robby:

Microsoft is connected with OpenAI. Oh, is it Partnered? Yeah, oh is it. Okay, there you go. Interesting they are their thing, so Google's got their own. Microsoft hasn't made.

George:

I have an AI? Yeah, interesting. But yeah, don't spend four days. I had a carpenter he would have spent. This is where it's so stupid. He would have spent an hour of his time writing that to me.

George:

Do you reckon he chatted it? No, no, no, no, 100% not. I could tell the language. You can tell these days that when someone uses chat, what if he's good at it? No, no, no, he wasn't. I'm telling you. I know. Let's be stereotypical for a second. Most carpenters are not that literate. Okay, whoa, whoa, yeah, I know, we'll put it out there. I am a builder, I'm like that myself, all right.

George:

But I can tell he would have spent an hour plus writing that email to me and I did not read a single fucking word of it. I put it into chat summarizing 10 dot points. What is he saying? And I said is this, this, this, this? I go cool, respond in this way. I didn't even write the response to him, other than directing which direction I was going to. I've read it, my response before I sent it, obviously, but what would have taken me 10 minutes to read, plus another 30 minutes to respond to, took me five.

George:

So my employees should be using any AI that they can to help them communicate better, to help them do their job better, because the future of the world isn't going to be oh, we're going to be run over by AI, which it will, as in. What I mean by that is, your job is going to be dependent on how well you can use the AI tools at your disposal. How long you stay here is. If my business grows by 60%, instead of me going to hire more people, why don't I put in more AI things, agents, processes that they can use to do more work? That's where it's going to go, which will affect the labor force, because that means now I don't need to go and hire 43 people to do that extra 60% more work, or whatever it is.

Robby:

I'll wrap it up with this. I got a call two days ago and it was a cold call. Hey, I saw you into AI stuff. Blah, blah, blah. I've got a really cool agent, we'd like to talk to you about it. It's like okay, so I call it back. Hey, man, my name's Cody, blah, blah, blah. He talks to me. I was like do you want to book in a car? I was like sure, like let's, I'll get on a call. So I get on a call with them. Yesterday and they do this whole spiel Very impressive. I was like okay, cool, like AI agents, blah, blah, blah. And then they're like yeah, so, and then something dawned on me. They got AI agents to outreach. They're blah, he's okay. And I was like are you going to show me that you are, you a real person? And then he's like of course. And I was like so you guys are selling agents that cold call people and you guys are fucking cold calling people with humans.

George:

Yeah, and they're like uh, uh, and I was come on guys.

Robby:

Yeah, you fucking. You're not even using your own shit.

George:

Yeah, I had the funny and I mentioned this to you the other day. I had this I called someone the other day and the phone answered and like hey, this is Susie. Sorry, jeff can't answer the call at the moment, um, but you know how can I help you? I went hey, susie, I I just need to know when Jeff's coming on site to do X, y, z. And she's like, oh, okay, great, Look, I'll pass on that message to him and then I'll get back to you. Is that okay? I'm like, yeah, look, that's okay, can you get him to call me ASAP? And then I said something else and I go oh, also. And then she started to talk and I realized it was an agent as soon as I started talking. And then I said something and it's like oh great, do you want me to put you onto the finance department? And I'm like no, I didn't even mention that. So it was. And this guy's old, like that I called he's not the AI person that should be using it, right, that's going to happen to you.

Robby:

It's going to get to that.

George:

So he got that, and I just think he had a bad agent but he was on the right he. Just that's what it could have been too.

Robby:

It's like when you hire a person first, they still need more training before.

George:

So I hung up in the end because I realized I wasn't talking to the right person and it just annoyed me. When I asked the question and said, oh, do you want to speak to the finance department? I'm like you fucked it, you lost me. You had me before then, but I was still impressed that he had employed that in. I was really impressed.

Robby:

I think it's going to get to the point and when you sent that message I replied to you with this but I think it's going to get to the point where you're going to say the person's going to make an error and then you're going to realize that it's a human AI won't make an error.

George:

That's right AI's going to handle the call.

Robby:

And then hang up on them.

George:

So good, awesome man, good chat, good chat, good chat, good chat. There's a lot of exciting things, but yeah, get better at communication, because it's going to be critical to you in your whole life in all aspects when you can communicate better and get your message across and get the desired result. What a life.

Robby:

What a life. I think there is an element of communication with AI.

George:

Oh, 100%, that's going to be a skill too. Yeah, yeah for sure. It's no longer like you know. I said this with my nephew the other day. He was like, oh, I chat everything. I said like as in, you know what's the weather today? You know. He started Googling it. I said but you're not asking the right questions, you're just using it as a responsive thing. Go deep, hey. I want you to act as an expert in meteorology and I want you to forecast for me what the next month is going to look like and what days I should go for a run. Go that deep, yeah, it even goes deeper than that, yeah. But you know what I mean.

George:

At the moment, a lot of people just use it as a prompt. They don't use it at its full capacity, and that's the same with everything. And most of those people will get left behind for the people that take it to that next level and then eventually they'll catch up and be like oh yeah, I have an agent that answers all my phone calls, excellent, excellent. Well, thanks for the chat. Always a pleasure, always love having you guys here and listening. Be sure to subscribe to the channel. We haven't done a call out like that for a while.

Robby:

Yeah, do a?

George:

Nah, don't do anything, just subscribe. Press the red button, press the orange button, whatever colour it is, just press them. Share it with your mother, absolutely.

Robby:

If you've shared it with your mother, can you send me a DM, please, and just let me know? I'd love to know if that message Is getting through to anyone at all.

George:

I'm going to share this with my mom, yeah, my dad listens to every episode, does he? Yeah, he watches it on YouTube. Remember? He's like Shout out to Steve, shout out to Steve. We're going to get him on. He's overseas at the moment, but when he gets back we'll get him on. We'll get him. Watches every episode and he's like. He's like you guys. He's like because how come you don't have more views?

Robby:

Like, what are you talking about? He's like you see, that was early days, I thought he said you gays, you gays, we're not gays, we just do a podcast together.

George:

Stop watching, we just we see each other, we just see each other all the time. We go deep. We're not gay, okay, we promise. Anyway, he's like, oh, you don't have many views. I'm like, yeah, it's okay, relax, okay, we got, he goes. I see your YouTube music, he goes. I watched the whole episode. He goes, but you don't have many. Okay, yeah, but it's on other platforms. You didn't understand the concept. It's on Spotify, on Apple podcasts, it's everywhere. Anyway, it's going. Anyway, it's gonna grow, but he'll be one of the ones that watched it day one and then, when it gets to three, three million views, an episode three million is that all um nah, but we do appreciate those of you who do tune in regularly and are subscribed um.

Robby:

if you are a regular listener and you're not subscribed, please subscribe Just it helps the show Very polite.

George:

Do you know what I mean?

Robby:

It helps us continually move forward and reach more people. That's it. If this is your first episode, it's okay. We'll let you have this one for free, right? But if you've listened regularly and you like what we're about, or you've learned something, or you've seen a clip and you're like, hey, you know, these guys are not that bad, give us a subscribe.

George:

Goes a long way. Thanks a lot, guys. Have an amazing day. Speak to you soon. Thanks everyone, bye, sick, gotta bounce, gotta bounce.

People on this episode

Contributor

George Passas

Host
Contributor

Robby Choucair

Host